CCNG Consulting Marketing Personalization 
CCNG
FEBRUARY 15, 2023
Originally published in 1993, this book revolutionized marketing when it was first published. Considered a radical rethinking of marketing basics, this bestselling book has become today's bible for marketers. Granted this book was written with a marketing bent and some of the discussions are outdated.
CCNG
NOVEMBER 9, 2021
COVID sent agents to work remotely, and the current job market will keep them there. The way humans describe their customer service needs vary widely from business to business, and they vary massively from person to person. If you still have questions, feel free to find me in the CCNG Slack group or at owen@iv.ai
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CCNG
JUNE 14, 2023
In today's competitive market, providing an outstanding customer experience is more important than ever. Share your company's vision, values, and mission in a way that your customers can relate to, and make sure your brand story is consistently reflected across all touchpoints, from marketing materials to customer service.
CCNG
JULY 20, 2022
Like the many marketing strategies organizations employ to acquire new customers, we should be doing the same to acquire candidates (as opposed to applicants) to fill our open positions. Shouldn’t our approach be more personal, more directed, more experience oriented? Imagine what your employees must be thinking. What say you?
CX Global Media
JULY 11, 2019
David Hadobas CEO, CCNG. About David Hadobas : David started CCNG in 1991, recognizing limited resources for information among contact center /customer care management. CCNG’s mission to provide a community for member-driven agendas, topics, events and conversations provides true peer learning for contact center management.
CCNG
OCTOBER 19, 2022
Bain, 2005) 87% of marketers say they are delivering engaging customer experiences. Oracle, 2018) Optimizing customer experience is the most exciting opportunity for 19% of businesses, ahead of data-driven marketing that focuses on individuals (16%) and content marketing (14%). Only 8% of their customers agreed.
CCNG
AUGUST 24, 2022
The pandemic warped the job market and many establishments are short staffed. Moving shopping carts is customer service To the untrained eye, that person schlepping carts, or facing product shelves is just doing menial work. Those that can do it, often for little pay, deserve to be treated with respect. Be nice to those that show up.
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