Totango
MAY 5, 2021
This industry-standard measurement centers around how likely your customers are to recommend your product to a peer. Anticipating which customers are viable candidates for upsell/cross-sell opportunities. Asking promoters to participate in a case study, serve as a reference, or speak at an event.
Totango
OCTOBER 20, 2020
This industry-standard measurement centers around how likely your customers are to recommend your product to a peer. Anticipating which customers are viable candidates for upsell/cross-sell opportunities. Asking promoters to participate in a case study, serve as a reference, or speak at an event.
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SmartKarrot
DECEMBER 2, 2020
Create NPS scoring and exceed industry standards. Optimize cross-functional team communication to impact onboarding, engagement, renewal, and upsell outcomes. Also, partner with the Account Management team to successfully set up renewal and upsell opportunities.
SmartKarrot
MAY 21, 2021
KPIs of the position: retention, adoption, expansion, case studies conducted & collected, referrals/references obtained. Maintain a forward-looking calendar of digital events and communications, sharing with the marketing & product team on a regular basis.
Callminer
FEBRUARY 23, 2021
It’s critical that organizations proactively stay ahead of these changes and work to take on top of changing industry standards. Also, agents with insight into how customers have interacted with sales teams have increased upsell and cross-selling opportunities.” New Challenges for Call Centers in 2021.
Fonolo
JUNE 9, 2014
Whatever the story is, clearly we need to approach this “standard” with skepticism. The ’80/20 Rule’ is Just an Arbitrary Industry Standard. Or how many opportunities to upsell a customer were missed because the customer support agent didn’t have the time to build a relationship with the customer?
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