Best practices Case Study industry standards Upselling 
SmartKarrot
DECEMBER 2, 2020
Create NPS scoring and exceed industry standards. Optimize cross-functional team communication to impact onboarding, engagement, renewal, and upsell outcomes. Also, partner with the Account Management team to successfully set up renewal and upsell opportunities.
SmartKarrot
MAY 21, 2021
Consult with clients and guide best practices & quantitative measurement of success approach. KPIs of the position: retention, adoption, expansion, case studies conducted & collected, referrals/references obtained. Develop and maintain strong relationships with clients.
Callminer
FEBRUARY 23, 2021
It’s critical that organizations proactively stay ahead of these changes and work to take on top of changing industry standards. Also, agents with insight into how customers have interacted with sales teams have increased upsell and cross-selling opportunities.” New Challenges for Call Centers in 2021.
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