InGenius

JULY 19, 2019

Our flexible workflow integrations not only allow users to experience popular CTI features like screen pop, click-to-dial and automated call logging, but also allow them to customize InGenius to work with unique workflows within their Salesforce, Microsoft Dynamics 365 or Service Now environments.

Contact Center 48

Contact Center CRM Call Logging Education 48

NobelBiz

FEBRUARY 15, 2023

After reviewing the calls, the team reviews the employee handbook to ensure they’re complying with the standard agents are using. Once this is complete, the team reviews the call logs to ensure they’re maintaining the necessary standards in line with the standard they established for the category of calls.

Calibration 52

Calibration Call Center Call Logging Quality management 52

JustCall

MAY 1, 2023

Users can also access conference call logs, notes, dispositions, and reports. Conference calling is available only in Professional and Enterprise Plans. This feedback is then recorded in the analytics dashboard to assess agent performance. Number of participants is restricted to 40 in the Professional Plan.

Interactive Voice Response 52

Interactive Voice Response Enterprise Call Logging CRM 52

JustCall

AUGUST 18, 2022

Apart from documenting this auditory proof, call recordings can also be used to ensure regulatory compliance. Further, it can be an effective feedback mechanism wherein managers can go through the recordings to comprehend what clinched the deal or derailed it. All in all, call recording is a highly utilitarian feature for VoIP calls.

voip 52

voip Interactive Voice Response outsourcing Engineering 52

JustCall

APRIL 5, 2023

Further, businesses that find their preferred integration missing can contact the JustCall engineering team to request a new integration. Along the same lines, you can always raise a request with JustCall engineers to expand the integration suite, and they will gladly do it. Unfortunately, 8×8 misses out on this front.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

Fonolo

AUGUST 22, 2017

Then when it’s time to close the call, you will have your notes already done, and just copy/paste into your Call Log. Analyze the complicated calls and take notes in case the issue comes up again. Making the Most of Customer Feedback. Also…don’t be afraid to seek the help from your colleagues.

Call Center 124

Call Center Contact Center Call Logging Benchmark 124

ProProfs Blog

MAY 1, 2020

Did you know that 56% of people around the globe believe that companies need to take action on feedback provided by their customers? Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. Inculcating ‘Hard’ Skills for Keeping Your Customers.

Customer Service 128

Customer Service Customer Support Education Feedback 128