Call Logging CRM Surveys Technology 
3CLogic
DECEMBER 1, 2022
According to a recent survey of more than 300 IT decision-makers, 90% of respondents said phone is still a primary communication method at their organization, regardless of company size. Of the respondents surveyed: 28% want to record and store calls on demand. 23% need the ability to automatically log calls.
Callminer
AUGUST 6, 2019
Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Your call center isn’t a stand-alone system. Be mindful of integrations. Likewise, check for the basics.
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Vonage
APRIL 17, 2018
NewVoiceMedia recently partnered with the market research firm Opinion Matters to analyse survey responses from 1,000 contact centre professionals who use customer relationship management (CRM) systems. Despite this, only 36% of those surveyed said their contact centre offers self-service options through IVR.
NobelBiz
MARCH 21, 2023
Key Takeaways: You have to pinpoint the exact reason for a low FCR Your call center should be a customer-centric business Proper ongoing agent training and monitoring Call center technology has evolved to deliver proper performance levels, quality, and FCR enhancement. How to boost your First Call Resolution in 9 easy steps?
InGenius
AUGUST 9, 2019
According to a recent survey from Fierce , 86% of employees and executives feel that a lack of collaboration or ineffective communication was the main cause of workplace failures. CTI solutions also provide all the personal information and notes left by previous agents in call logs.
aircall
MAY 21, 2021
One survey says that 89% of companies will be primarily competing on the customer experience, and that’s up from 58% a few years prior. The business and technology aspects of the customer experience are next in line, right behind the people and their needs. With the help of your CRM, you already have some data about your customers.
Cincom
OCTOBER 14, 2020
For years, marketing had to manually collect information about companies, contacts and product preferences from service reports, call logs and assorted survey questionnaires. Results were often short of expectations, and the expense of maintaining large outbound call centers tasked with collecting this data was enormous.
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