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How Unified Communications Can Help Improve Customer Service

CSM Magazine

Today’s customers increasingly expect live and real-time communication. A unified communications (UC) solution can help make this possible by integrating audio, video and mobile capabilities that enable a new level of customer service. And with mobile apps, calls can be handled remotely. Voice and VoIP.

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Top Multi-Tenant IP PBX Features and Benefits to know in 2022

Hodusoft

An IP PBX is a telephone switching system housed inside or on the cloud for VoIP (voice over Internet Protocol or IP) call transfers users using local lines, while also allowing everyone to share a set number of telephone lines. These services include call waiting, caller ID, call parking, call pickup, transfer, and conference calls.

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What is a PBX Phone System and How Does it Work for Hotels

Hodusoft

A Private Branch Exchange or a PBX phone system is a private exchange for connecting calls from multiple sources to extension lines. Unlike the traditional VoIP system, today’s PBX systems comes with multiple features. . The phone system offers enhanced options for call routing, conference calling, and voice mail to the hotel.

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VoIP: A Complete Guide to Voice over IP Calling

JustCall

The popularity of VoIP has skyrocketed to the degree that popular VoIP service providers, such as Skype and Zoom, have become a common household name! In view of this upward trend, we are taking a detailed look at VoIP, especially with a focus on what it means to businesses. What is VoIP (Voice Over Internet Protocol)?

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JustCall vs Aircall: A Comprehensive Comparison in 2023

JustCall

Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc. What Are the Pain Points in Call Management and Customer Support, and How Can JustCall and AirCall Address Them? for Aircall.

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33+ Essential Features of a Great Business Phone System

JustCall

With the help of business phone features like seamless call forwarding, your employees can stay connected to your clients irrespective of their location. Collaboration tools and free or paid conference calls help your team stay on the same page no matter where they are. A VoIP phone system thereby creates a virtual phone line.

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Best Small Business Phone System: The Ultimate Buyer’s Guide

JustCall

Cloud-based phones operate on VoIP ( voice over internet protocol ) systems. Compared to the traditional phone services, a VoIP phone service as your business phone for small business enables you to save up to 60% on monthly fees. VoIP systems are economical, without compromising on the quality of calls.

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