TeleDirect
JANUARY 16, 2023
There are two main parts to your call, the script and the call flow. Call Center Scripting vs. Call Flow Process : What are They? You’ve probably heard the terms “call center scripting” and “call flow process.” This article will cover the basics of call flow and call center scripting.
Quality Contact Solutions
MARCH 18, 2021
By Alejandra Gerbe, Operations Manager Finding the right inbound call center outsourcing partner can be a daunting decision for many businesses, but it does not have to be. Quality Contact Solutions understands the intricacies and nuances that come with leading an inbound call center.
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TeleDirect
APRIL 6, 2023
Learn how to provide great customer service in hospitals and healthcare with our guide. Discover the importance of great customer service and how it can improve healthcare outcomes. Poor customer service can lead to miscommunication, mistrust, and traumatic experiences for patients and their families.
TeleDirect
MAY 12, 2023
Measuring and examining your call center metrics and KPIs (key performance indicators) will provide valuable information about your outbound call center’s performance and identify any weak spots. This data will help you make necessary improvements and help give a better outbound customer service experience to your clients and leads.
TeleDirect
MAY 2, 2023
Many companies focus intensely on quality assurance regarding their actual product or service. However, that focus often falls by the wayside when it comes to another important facet of their business — customer service and communication. Solution: Outsourcing The best way to beat this problem is by outsourcing a contact center.
Transparent BPO
AUGUST 20, 2019
If you were to ask many business executives, they would say their customer service contact center is a necessary expense that does not contribute to the bottom line. As such, they don’t emphasize technology upgrades or process improvements for in-house centers and, when outsourcing, settle for the least expensive options.
CSM Magazine
JULY 28, 2015
Until 2015, Business Process Outsourcing (BPO) was based on a simple math formula: outsourcing non-core services (including customer call centers) to more cost-efficient partners and markets to reduce spend. In 2015, BPO needs to move beyond managing call center bodies.
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