TeleDirect

MAY 2, 2023

Many companies focus intensely on quality assurance regarding their actual product or service. However, that focus often falls by the wayside when it comes to another important facet of their business — customer service and communication. Solution: Outsourcing The best way to beat this problem is by outsourcing a contact center.

Call Center 62

Call Center outsourcing Call flow Contact Center 62

Callminer

OCTOBER 11, 2018

It’s no secret that many people can’t stand call centers…”. But if there is a single sore point: it’s the often-ridiculous wait times. Between waiting for the initial answer and getting transferred, the elevator music is anything but calming. Educating on self-service results in a better customer experience.

Call Center 561

Call Center Metrics Contact Center Wait times 561

NobelBiz

JANUARY 17, 2022

The average call handling time (AHT) is frequently used to determine individual agents’ effectiveness and the performance of the customer service organization as a whole. It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals.

Average Handle Time 52

Average Handle Time Contact Center Interactive Voice Response Management 52

NobelBiz

JUNE 1, 2021

It’s pointless to offer outstanding things at the lowest possible price if you can’t deliver exceptional customer service. Customers will build an opinion, favorable or bad, of your customer service and so of your brand from the very first transaction. What makes them the future of customer service?

voip 52

voip call center software Contact Center Call Center 52