Xaqt

JUNE 1, 2020

The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. "I do expect cognitive and robotic automation projects to lead to some job loss.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52

Call Experts

SEPTEMBER 30, 2021

That’s why our live answering services provide the support transportation, and trucking businesses need, especially in the winter when driving conditions are unpredictable. . With a customized call flow, you can guide drivers through answering calls, dispatching trucks, taking reservations, and processing payments. .

Contact Center 52

Contact Center Transportation Business Process Outsourcing Call flow 52

CSM Magazine

JULY 28, 2015

Until 2015, Business Process Outsourcing (BPO) was based on a simple math formula: outsourcing non-core services (including customer call centers) to more cost-efficient partners and markets to reduce spend. In 2015, BPO needs to move beyond managing call center bodies.

Call Center 45

Call Center Customer Service Call flow Abandon rate 45