3CLogic

APRIL 10, 2024

A digital-first approach lies at the core of every contact center’s transformation strategy, yet solely relying on digital channels risks damaging your customer service. This is most likely due to a siloed data structure, where engagement data, contact history, and customer records are stored across separate systems.

Management 64

Management Call Logging CRM Call flow 64

SharpenCX

JUNE 28, 2023

It seems customer service is now the yardstick by which consumers measure brands. In addition to making purchase decisions based on price, quality, and brand experience, consumers also seek out companies with fast, convenient, and helpful customer support. What Call Center Metrics Should You Measure?

Call Center 67

Call Center Metrics call center software Contact Center 67

SharpenCX

SEPTEMBER 30, 2020

Some 79% of customers say personalized customer service is more important than personalized marketing. So when your company considers where to place its efforts in omnichannel strategy, keep your customers’ needs and interests at the forefront. Customers will still feel known. Keep it personal(ized).

Chatbots 128

Chatbots Call flow Morale Contact Center 128

Hodusoft

AUGUST 4, 2021

This would cause a 60% increase in customer service agents working from home. . Most of the leaders surveyed reported better productivity, customer satisfaction, employee engagement, diversity and inclusion. . As per Gartner, customer service organizations need to pose two critical questions when going hybrid.

Technology 98

Technology Contact center software Interactive Voice Response Contact Center 98

JustCall

MARCH 9, 2023

Cons: While Aircall is one of the best options for enterprise cloud contact center software out there, it doesn’t allow you to customize it to the extent you would prefer. Gladly Gladly Gladly is all about driving customer loyalty by offering tools that enhance personalized interactions between your business and customers.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Call Experts

SEPTEMBER 1, 2022

While simple IVR systems are great for basic customer service, sophisticated ones will leverage speech recognition and help companies improve their call flow and reduce wait times. Remember that your needs may change over time regardless of how you use the service.

Interactive Voice Response 52

Interactive Voice Response Answering services Call flow Customer retention 52

Certified Languages International

DECEMBER 8, 2019

An LSP that views your partnership as a true collaboration is who you want in your corner when it comes to CMS call center monitoring. Make sure your agents feel appreciated and supported while reducing their stress in the call center.

Call Center 52

Call Center Scripts Education Call flow 52