OctopusTech

MAY 5, 2020

There needs to be a cloud-based reporting tool, whether proprietary or third-party through which the teams can share documents, day-end reports, and other important data. With the use of proper technology and support from the management team, agents can handle this increased workload and pressure. Using Cloud-Based Tools.

Customer Support 62

Customer Support Management Call flow Call Center 62

Enghouse Interactive

FEBRUARY 9, 2021

of successful organizations surveyed are using, or are planning to use, AI technologies as part of their 2021 CX initiatives. If desired, the call flow can be routed to live agent support. The Metrigy survey [see Blog#1 for more info] illustrated that successful organizations use AI and UC technologies to accelerate innovation.

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

EPIC Connections

SEPTEMBER 10, 2018

The implementation process is a metamorphosis that takes a cloud contact center technology platform and transforms it into the right solution for your company. During this first phase, it’s critical that a company assess its internal needs and create and document business requirements. Call flows relating to customer services.

Cloud contact 33

Cloud contact Contact Center Call flow Best practices 33

TechSee

JANUARY 24, 2019

The technology combines video streaming, where online media is simultaneously recorded and broadcast in real time to the viewer, with augmented reality, an interactive technology that superimposes a computer-generated image on a user’s view of the real world. Access: Is the technology easy for customers to access?

Call flow 141

Call flow Technical Support Sales APIs 141

JustCall

FEBRUARY 13, 2023

There’s a huge difference in the technology and features of the phone systems of today and those of yesteryear. VoIP Voice over internet protocol (VoIP) is a modern business phone technology that allows you to place calls using a simple internet connection. How to Decide Which Technology to Use?

voip 98

voip Call flow Wireless Accountability 98

NobelBiz

FEBRUARY 22, 2023

As a result, in this article, we look at the most important key performance indicators (KPIs) for the voice channel and how technology may help to enhance them. The Average Handling Time (AHT) Call centers are an excellent investment when it comes to customer care, whether you are assisting your staff or your consumers.

Abandon rate 52

Abandon rate Average Handle Time Contact Center Abandon Call 52

NobelBiz

FEBRUARY 15, 2023

As a result, in this article, we look at the most important key performance indicators (KPIs) for the voice channel and how technology may help to enhance them. The Average Handling Time (AHT) Call centers are an excellent investment when it comes to customer care, whether you are assisting your staff or your consumers.

Abandon rate 52

Abandon rate Average Handle Time Contact Center Abandon Call 52