Hodusoft

JULY 19, 2023

Call Monitoring and Whisper Coaching: Managers or supervisors can listen to live calls to monitor agent performance and provide real-time guidance through Whisper Coaching. Make sure they understand the features, call handling processes, and how to use tools such as CRM integrations and call scripts.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

Robert Davis

FEBRUARY 21, 2017

Have you observed first-hand how much coaching your team leaders are doing? Have you listened to your agents talk with your customers, and are they following the call flow with enthusiasm? I realize you have a lot of meetings and conference calls, and sometimes you need quiet with no interruptions. Open the door.

Contact Center 48

Contact Center Coaching Call flow Consulting 48

JustCall

FEBRUARY 13, 2023

From business calls, SMS, data, analytics, and coaching, you need to be able to get an eagle-eye view of your sales and support to ensure your customers are not left in the lurch. With the help of business phone features like seamless call forwarding, your employees can stay connected to your clients irrespective of their location.

voip 52

voip Call Logging Finance Sales 52

JustCall

FEBRUARY 6, 2023

Call analytics helps improve customer engagement and create better sales and marketing opportunities when used well. Also, you can leverage this data to spot top performers and those who need more coaching. This flexibility means your call center staff can always attend business calls irrespective of their current location.

voip 52

voip Interactive Voice Response CRM Contact Center 52

JustCall

APRIL 12, 2023

Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation. JustCall vs Aircall reviews indicate that JustCall has a better phone call quality, with a rating of 9.3 for Aircall. rating over JustCall’s 8.2.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

JustCall

APRIL 5, 2023

Five9 has additional features like customizable templates, data visualization, and employee coaching tools. Top Features of Twilio Call tracking – Track incoming call sources to attribute them to the right marketing campaign. Call masking – Temporary phone numbers protect agents and callers.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

APRIL 3, 2023

It also offers employee coaching tools and an employee directory to help businesses streamline their onboarding process. Top Features of Twilio Voice-calling capabilities include features such as call recording, conference calling, and interactive voice response (IVR). No need for a separate phone or app.

Interactive Voice Response 52

Interactive Voice Response Enterprise Analytics call center software 52