CSM Magazine

MARCH 12, 2020

Britain is ending its long-distance love affair with foreign call centres. Gary Williams, Director of Sales and Consultancy at Spitch explores how onshore call centres relative costs can be addressed with technology. The biggest problem affecting call centres is constraints on budget.

Interactive Voice Response 52

Interactive Voice Response Technology outsourcing Consulting 52

Enghouse Interactive

APRIL 3, 2020

In light of many organisations having to work from home due to the current crisis, we spoke to Mark Walton, CEO at Sensée, a 100% homeworking operation that delivers customer communication services for leading brands across the UK, on how their approach is resonating strongly with businesses in these difficult times.

Multichannel 40

Multichannel outsourcing Employee engagement Management 40

Select VoiceCom Blog

JANUARY 3, 2023

Technology has made it possible for employees to work anywhere effectively. The strong performance evident in both 2020 and 2021 is a result of pent-up demand, higher confidence in remote work effectiveness, and growth in the e-commerce, fintech, and technology sectors. The Philippines is home to at least 1.3

outsourcing 52

outsourcing Business Process Outsourcing Government Education 52

Infinity

JANUARY 8, 2019

Therefore, they think and act differently when it comes to purchasing big-ticket items, such as property. When it comes to marketing to them, could you be thinking differently too? For a utopian view of how this could look, we turn to Black Mirror. Is this how the future of visual property marketing could look?

Real estate 53

Real estate Marketing Chatbots Sales 53

JustCall

SEPTEMBER 11, 2020

Voice over Internet Protocol ( VoIP ) technology is disrupting the education domain. No matter how the weather is, a VoIP based phone service works smoothly. . Because VoIP is mostly configured in software, you can carry out system updates. With VoIP, you can connect with prospects sitting anywhere in the world.

voip 52

voip Education Interactive Voice Response call center software 52

JustCall

FEBRUARY 13, 2023

The attention is on every sales call center! But how and why? Sales call centers have become essential to many businesses, serving as customers’ first point of contact and providing valuable support and assistance. This can lead to increased customer satisfaction and loyalty, a fact backed by 96% of consumers.

Sales 52

Sales Call Center Interactive Voice Response CRM 52