Outsource Consultants

MARCH 9, 2023

During the COVID-19 pandemic, work-from-home models spread throughout the call center industry. As a result, many call centers were forced to make short-term adaptations to their employees’ working processes in a blink of an eye. Another fun experience you can offer call center agents is a pop-up market.

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SharpenCX

MARCH 18, 2020

FlexJobs found that of the companies that allow remote work, 85% increased productivity, 90% improved employee morale, and 77% reduced operating costs. When your agents aren’t hardwired to their desks and the world calls for flexibility, you can bend. It looks a bit different than it does for your work from home call center agents.

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Fonolo

OCTOBER 10, 2018

From creative call center strategies, to social listening, to large customer service budgets, there exist a multitude of techniques that will aid brands in continuing to delight consumers. Using this information, the company launched a call center strategy that reached out to the users of the Insomnobot-3000. Did it work?

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Tethr

JANUARY 30, 2020

The development of bots and automated messaging has particularly transformed the world of call centers, enhancing the role of agents around the world. This is also true with the call center quality assurance function. But has the time come to reevaluate the usefulness of the call center QA function altogether?

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NobelBiz

JULY 31, 2023

As we delve into the fundamentals, you’ll discover how call queuing empowers businesses to build lasting customer relationships and cultivate a reputation of unparalleled service. The Science Behind the Queue Every call that reaches a call center passes through a systematic evaluation process.

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SharpenCX

APRIL 29, 2020

Get 29 tips to improve coaching in your contact center. Here’s a condensed version of Your Call Center Manager Playbook. I used to work for a company with high call volume. We harbored some customer goodwill and boosted agent morale and inclusion in the process. Plan for all-company events and downtime.

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Expivia

FEBRUARY 27, 2021

However much we enjoy working in our call center, days can easily get monotonous. Luckily, there are a couple of fun games you can play to shake up the everyday routine in your call center. Ready to level up your call center? Why You Should Play Call Center Games. It’s true about any office.

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