Call Experts

APRIL 8, 2024

“Smartie Pants” This punny costume is simple and entertaining. Bringing the Halloween Spirit to the Office Halloween in the office is not just about costumes and snacks; it’s an opportunity to boost morale, foster team spirit, and create lasting memories, according to Indeed.

Entertainment 52

Entertainment Morale Employee engagement Answering services 52

AWS Machine Learning

OCTOBER 27, 2023

Spider-man, a Brooklyn teen named Miles Morales, teams up with other spider-powered people to save the multiverse. He is a recognized industry expert in e-commerce and media and entertainment, with expertise in generative AI, data engineering, deep learning, recommendation systems, responsible AI, and public speaking.

Personalization 93

Personalization Marketing APIs Entertainment 93

CSM Magazine

JULY 9, 2021

Instead, setting aside half a day, or possibly a weekend morning, for employees to come in and take part in a team-bonding event is a smart way to build morale. Activities like an in-office Escape Room (easily downloaded off the web) and a Scavenger Hunt are both entertaining and free of charge. Provide free online training courses.

Customer Service 52

Customer Service Morale Entertainment Education 52

VirtualPBX

APRIL 27, 2022

It costs less to hire people outside of your immediate area, as you don’t have to provide them with travel, entertainment, or transportation. Plus, working remote reduces conflict between colleagues and improves team morale as everyone has their way of doing things. Remote culture reduces costs.

Transportation 98

Transportation Entertainment Morale Employee engagement 98

Fonolo

OCTOBER 10, 2018

The bot didn’t just delight and entertain customers who were frustrated with their lack of sleep; it also provided the company with important information about their target customers (specifically, it collected a high volume of their mobile phone numbers). The moral of the story? Call Center 101: The Golden Rules of SLAs.

Customer Service 104

Customer Service Call Center Entertainment Morale 104

Calabrio

MAY 18, 2020

As we enter the last few weeks of May, countries, markets and businesses across the world are figuring out how we can safely return to our physical spaces for work, entertainment, school, shopping and more. When we started to work from home several weeks ago, there was no playbook.

Entertainment 52

Entertainment Morale Education Best practices 52

Call Experts

OCTOBER 26, 2023

“Smartie Pants” This punny costume is simple and entertaining. Bringing the Halloween Spirit to the Office Halloween in the office is not just about costumes and snacks; it’s an opportunity to boost morale, foster team spirit, and create lasting memories, according to Indeed.

Entertainment 59

Entertainment Morale Employee engagement Answering services 59

CSM Magazine

MARCH 29, 2022

To boost employee morale, set goals that are both attainable and demanding. You might also have a ‘thank you’ brunch with free meals, gifts, entertainment, and other activities. However, if you set a target for them, such as producing 200 products per day or generating 50 leads in one day, their output will rise.

Morale 52

Morale Entertainment Employee engagement Accountability 52

Bill Quiseng

MARCH 28, 2016

Named by meeting planners as one of their “favorite speakers” by Meetings and Conventions Magazine, she has a natural gift for entertaining an audience that will engage and inspire every attendee to deliver a better customer experience. (Can you tell I’m a big fan?)

Entertainment 128

Entertainment Morale Customer Service Sales 128

Tethr

JANUARY 30, 2020

Biased reviews and performance scores are leading causes of poor morale and high call center attrition rates in call centers. Stop entertaining a broken system. Biases make any data less actionable. Three different QA managers might have three different reactions to the same customer interaction.

Call Center 82

Call Center Scripts Average Handle Time Entertainment 82

SharpenCX

MARCH 18, 2020

FlexJobs found that of the companies that allow remote work, 85% increased productivity, 90% improved employee morale, and 77% reduced operating costs. And, it’s how you’ll keep work-life balance and morale high for your agents. Fun fact: we loved this article on 27 ways to keep kids entertained while working from home.

Call Center 94

Call Center Morale Coaching Cloud contact 94

Etech GS

DECEMBER 10, 2019

It is easy to entertain grand perceptions of a team’s performance and how organizational culture helps and hinders this. Reduction in employee morale and productivity or increased turnover can all be signs. Assess the Workplace Culture. However, an objective assessment is necessary to see where your team or company truly stands.

Entertainment 59

Entertainment Morale Contact Center Surveys 59

Playvox

JANUARY 13, 2022

They’ve never known life without the internet and leverage digital technology to communicate, learn, shop, and be entertained. In addition to being tech-savvy, Gen Z also makes decisions based on morals and values. They’re comfortable with collaboration tools and prefer multimedia learning.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

SharpenCX

APRIL 29, 2020

We harbored some customer goodwill and boosted agent morale and inclusion in the process. Some of your agents are newly-minted substitute teachers, dog walkers and toddler-entertainers. Remember – agents are an integral part of your company, too. They don’t need to be planted in their seats 100% of the time they’re at work.

Coaching 76

Coaching Management Contact Center Morale 76

ProProfs Blog

MAY 6, 2020

Takeaway: If a remote employee is calling you after work hours, entertain the call. Some tips to boost team motivation and morale are: . However, the same is not possible for your remote team employees. So, to prevent them from feeling disconnected, ensure that you are always available to them. How do you motivate a remote team?

Management 162

Management Customer Service Best practices Entertainment 162

PeopleMetrics

MARCH 28, 2017

When you motivate your customers like FitBit and Gold’s Gym do, it boosts their morale and makes them want to keep coming back for more. Finally, show people that you have a fun side – they will appreciate it if you entertain them and come back for more laughs. Motivate and Encourage Your Followers.

Advertising 91

Advertising Education Entertainment Morale 91

CSM Magazine

AUGUST 22, 2019

Morale drops. Distract and entertain the customer. Most managers think the best way to manage a lineup is to get the staff to work faster. Often, this only creates worse problems. Consider the impact on your staff of trying to work at full speed. It’s impossible to go flat-out without eventual burn-out. Turnover increases.

Entertainment 40

Entertainment Morale Personalization Management 40

C Space

APRIL 18, 2019

Another guest, Mike Sepso, understood early that entertainment was undergoing a massive digital transformation. Younger audiences were flocking to video games as a source of entertainment, and live-streaming technology was enabling it to grow worldwide. It’s completely changing how businesses operate.

Entertainment 40

Entertainment Morale Advertising Marketing 40

C Space

MAY 7, 2020

The questionnaire, developed by Ultimate’s in-house industrial-organizational (I-O) psychologist, is to address employees’ needs during the current COVID-19 pandemic, but leaders can also leverage the survey to support their people, boost morale, and preserve trust throughout the organization.

Healthcare 52

Healthcare Entertainment Surveys Morale 52

LiveChat

AUGUST 25, 2015

Mentioning clever and entertaining things makes us seem… clever and entertaining. Each story, at least a good one, carry a moral or a lesson. You can use them to create contagious content and make people talk about your product, service or brand. Social Currency. We care about how we are perceived by others.

Advertising 78

Advertising Entertainment Marketing Morale 78

LiveChat

AUGUST 25, 2015

Mentioning clever and entertaining things makes us seem… clever and entertaining. Each story, at least a good one, carry a moral or a lesson. You can use them to create contagious content and make people talk about your product, service or brand. Social Currency. We care about how we are perceived by others.

Advertising 77

Advertising Entertainment Marketing Morale 77

NobelBiz

JULY 31, 2023

When customers feel informed and entertained, their perceived wait time reduces, leading to enhanced satisfaction levels. This not only boosts agent morale but also ensures consistent service quality levels. Balancing Workloads In dynamic call center environments, workload imbalances can lead to inefficiencies.

Wait times 52

Wait times Telecommunications Call Center CRM 52

Russel Lolacher

AUGUST 30, 2018

Though quiet now, when it comes alive it is a constant source of frustration, ineptitude, entertainment and anger, all wrapped together in a perfect light grey package. Morale of the Story. ACT ONE: The machine sits on a cheap plywood desk at the end of the guest room. And on this day, it had been the author of a new emotion: fear.

Entertainment 48

Entertainment Morale Personalization Customer Care 48

Russel Lolacher

AUGUST 30, 2018

Though quiet now, when it comes alive it is a constant source of frustration, ineptitude, entertainment and anger, all wrapped together in a perfect light grey package. Morale of the Story. ACT ONE: The machine sits on a cheap plywood desk at the end of the guest room. And on this day, it had been the author of a new emotion: fear.

Entertainment 40

Entertainment Morale Personalization Customer Care 40

SharpenCX

FEBRUARY 25, 2020

And, this hurts you, team morale, and your customers. Depending on the morale and stress level in your call center, you may want to stay clear of stretch goals for a bit. Which is exactly why actors and entertainers wait in a green room prior to going on TV. Each disengaged employee can cost you $2,246 , according to ADP.

Call Center 76

Call Center Morale Metrics Abandon rate 76

CSM Magazine

AUGUST 23, 2021

In turn, they help improve essential factors like the retention capacity, productivity, morale, and engagement of the team members. It keeps a team entertained and engaged. Hybrid and virtual team-building games have the power of building and reinforcing sturdy networks and relationships. Virtual Scavenger Hunts.

Entertainment 52

Entertainment Morale Personalization 52

Expivia

FEBRUARY 27, 2021

But playing games at work isn’t just about fun, there are a lot of other great benefits: Morale boost : Call center games are enjoyable. At Expivia , we do everything we can to engage, entertain and keep our employees on their toes. Why You Should Play Call Center Games. Playing is not just for children. And our success rate proves it!

Call Center 98

Call Center Entertainment Morale Sales 98

Netomi

JANUARY 5, 2022

With a surprisingly relatable, conversational and very entertaining style, David delivers profoundly insightful and hard-hitting content to business audiences across a broad range of industries and categories. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Expivia

APRIL 1, 2021

But playing games at work isn’t just about fun, there are a lot of other great benefits: Morale boost : Call center games are enjoyable. At Expivia , we do everything we can to engage, entertain and keep our employees on their toes. Why You Should Play Call Center Games. Playing is not just for children. And our success rate proves it!

Call Center 52

Call Center Entertainment Morale Sales 52

BlueOcean

FEBRUARY 25, 2019

You know your wallet is stuffed with membership cards (roadside assistance, your local gym, and Costco) and your front porch welcomes monthly subscription boxes (Blue Apron, Trunk Club, and Honest Essentials), while your go-to entertainment is no longer cable TV but subscription-based media (Netflix, Hulu, and Amazon Prime.)

Customer Experience 116

Customer Experience Coaching Feedback Customer Care 116

ijgolding

NOVEMBER 18, 2014

Retreat to surprising, sensory environments where amplified entertainment, vibrant lounges, modern guestrooms and innovative cocktails and cuisine create more than just a hotel experience, but a luxury lifestyle destination. The moral of all of these stories is simple.

Airlines 86

Airlines Entertainment Customer retention Morale 86

SmartKarrot

APRIL 14, 2023

We’ve compiled a list of six things to keep in mind when attempting to scale your teams and business, all while sprinkling in a bit of humor to keep you entertained. Investing in their growth not only improves their performance but also boosts morale and employee retention. But fear not, ambitious managers!

Entertainment 10

Entertainment Morale B2B Engineering 10

SmartKarrot

APRIL 14, 2023

We’ve compiled a list of six things to keep in mind when attempting to scale your teams and business, all while sprinkling in a bit of humor to keep you entertained. Investing in their growth not only improves their performance but also boosts morale and employee retention. But fear not, ambitious managers!

Entertainment 10

Entertainment Morale B2B Engineering 10

C Space

JULY 23, 2021

The international and catastrophic nature of the 2008 crisis revealed a meta-story connecting the hundreds of stories I had covered and forming a morality tale in which we were all implicated. We had lost our moral compass and were partying on the deck of the Titanic with reckless abandon. Like the children of L.A.’s

Real estate 52

Real estate Morale Entertainment Construction 52