Outsource Consultants

MARCH 9, 2023

During the COVID-19 pandemic, work-from-home models spread throughout the call center industry. As a result, many call centers were forced to make short-term adaptations to their employees’ working processes in a blink of an eye. Another fun experience you can offer call center agents is a pop-up market.

Morale 128

Morale outsourcing Call Center Entertainment 128

SharpenCX

FEBRUARY 25, 2020

Consulting group Korn Ferry found that employee stress levels have risen nearly 20% in three decades. Stress is a reality in the workplace, especially in call centers. Call centers are the front lines. But reducing call center stress (for you and your agents) matters. specifically.

Call Center 76

Call Center Morale Metrics Abandon rate 76

NobelBiz

JULY 31, 2023

As we delve into the fundamentals, you’ll discover how call queuing empowers businesses to build lasting customer relationships and cultivate a reputation of unparalleled service. The Science Behind the Queue Every call that reaches a call center passes through a systematic evaluation process.

Wait times 52

Wait times Telecommunications Call Center CRM 52

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98