CX Global Media
MARCH 26, 2019
For many contact centers taking the leap to implement virtual agents to handle the simple and repetitive tasks is somewhat an easy decision to make. But for one contact center that implemented virtual agents, their call handle times quadrupled! How Do Your Call Center Supervisors Measure Up?
Fonolo
JUNE 17, 2021
But agent engagement isn’t just about making your employees happy. Employee engagement is especially important for call centers, since agent turnover tends to be higher. That’s why it’s so important to prioritize agent morale in a contact center and ensure your top performers are engaged.
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Fonolo
APRIL 27, 2020
Now, more than ever, your call center agents need your support. But the pandemic has forced a transition to remote working virtually overnight. It’s never been more important for call center managers to support their agents. Your remote call center agents have lost that community.
CSR Inc.
JULY 17, 2016
Earlier this month, I discussed the growing trend towards home-based call center agents. But the role of tech in the call center industry stretches well beyond enabling virtual agents. There was a recent post over at CallCentreHelper.com on 25 Ways Technology Can Increase Agent Productivity.
Robert Davis
APRIL 7, 2020
The answer, of course, is that your supervisors need to be experts in working with these virtual agents. Your supervisors need these people skills that build employee engagement. Virtual Side-By-Side Coaching – This will vary by phone equipment capabilities. Do you need to relay on recorded calls?
JustCall
MARCH 9, 2023
While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. What are Contact Center Software Solutions?
Robert C. Davis and Associates
APRIL 7, 2020
The answer, of course, is that your supervisors need to be experts in working with these virtual agents. Your supervisors need these people skills that build employee engagement. Virtual Side-By-Side Coaching – This will vary by phone equipment capabilities. Do you need to relay on recorded calls?
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