Call Center Call flow Employee engagement Virtual Agent 
Xaqt
JUNE 1, 2020
Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. With the rapid adoption of Contact Center-as-a-Service (CCaaS) platforms, it's now easier than ever for companies to launch their own contact center rather than outsource the function.
JustCall
MARCH 9, 2023
While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. What are Contact Center Software Solutions?
JustCall
APRIL 5, 2023
Five9 Overview Five9 is a virtual call center with customer engagement functions like voice calls, email, chat, social, SMS, video, and so on. Its in-built AI solution assists live agents in calls and chats to reduce churn and support costs. You can also message through WhatsApp.
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