Robert Davis

APRIL 7, 2020

Now that your people are working from home because of COVID-19, how do you keep them engaged? How do you help them balance all of those KPIs when service levels are still suffering? The answer, of course, is that your supervisors need to be experts in working with these virtual agents. Can you whisper coach?

Contact Center 62

Contact Center Coaching Virtual Agent Employee engagement 62

JustCall

MARCH 9, 2023

While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. What are Contact Center Software Solutions?

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Robert C. Davis and Associates

APRIL 7, 2020

Now that your people are working from home because of COVID-19, how do you keep them engaged? How do you help them balance all of those KPIs when service levels are still suffering? The answer, of course, is that your supervisors need to be experts in working with these virtual agents. Can you whisper coach?

Contact Center 52

Contact Center Coaching Virtual Agent Employee engagement 52

Xaqt

JUNE 1, 2020

Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. With the rapid adoption of Contact Center-as-a-Service (CCaaS) platforms, it's now easier than ever for companies to launch their own contact center rather than outsource the function.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52