Playvox

JULY 14, 2023

Here’s the blueprint for achieving greater agent productivity in your call center. Contact Center Agent Productivity Defined Call center agent productivity is based on the efficiency and effectiveness with which your agents handle customer interactions, such as incoming calls, emails, chats, and social interactions.

Contact Center 74

Contact Center Coaching Schedule adherence Abandon rate 74

CX Global Media

OCTOBER 22, 2018

For many, managing morale and employee engagement in a contact center is a complete mystery. Regardless of how lost you feel now, join Joachim “Joe” Rogers, Senior Director of Customer Care Center for Coca-Cola Bottling Co. Strategies to build employee buy-in and ownership. The 3 C’s of a successful Contact Center.

Employee engagement 45

Employee engagement Contact Center Morale Coaching 45

Babelforce

DECEMBER 2, 2021

Some will argue the moral case of providing better experiences. Human-centered design, culture building, strategy setting and alignment, metrics, and Voice of the Customer (VoC) are great examples of CX sub-disciplines. However, to achieve executive buy-in, CXM must show promise of delivering financial results.

Customer Experience 52

Customer Experience Management Journey mapping Morale 52

SharpenCX

JUNE 30, 2021

If you’ve not yet implemented omnichannel strategy into your customer experience, now’s the time. Download Now]: 7 Projects Every VP of Ops Should Take on To Reduce Call Center Service Inefficiencies. How can you offer good customer service if you’re not growing and developing as a contact center team? Read More ].

Customer Service 67

Customer Service Coaching Contact Center Agent Empowerment 67

SharpenCX

JUNE 23, 2021

This guide digs into some of the essential contact center metrics to look out for, so you can pick and choose which ones need your focus. Your Step-By-Step Guide to Building Better Customer Experience Strategies Use data you already have to build actionable strategies for a better customer experience Get the eBook.

Contact Center 101

Contact Center Abandon rate Management Metrics 101

Comm100

DECEMBER 12, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. The executive is also responsible for coming up with new customer experience strategies and interacts with different departmental heads. Otherwise, even the best strategy will fail.

Customer Experience 43

Customer Experience Quality management Morale Customer centricity 43

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Introduction. Download Free.

Customer Service 49

Customer Service Customer Care Morale Marketing 49

Comm100

NOVEMBER 14, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. Call Center Professionals – A professional networking group for individuals actively involved in the Call Center Industry as a Strategic Leader, Operations Manager or Consultant.

Customer Service 45

Customer Service Morale Education Call Center 45

Comm100

OCTOBER 30, 2017

Contact center management is a difficult job. Even as an outsider, if you’ve spent any time at all working alongside a call center or contact center you’ve probably seen the same mistakes being made by management over and over regardless of the company, the market, the product or customer base. How can I fix it?

Best practices 46

Best practices Contact Center Management outsourcing 46