Fonolo
OCTOBER 31, 2017
When deployed correctly, call-backs can deliver concrete ROI through several paths: lowered abandon rates, shorter handle time, reduced telco cost and more consistent call volume. In this new eBook, we’ll present these paths to ROI one-by-one, and walk through the calculation needed to build a business case for your organization.
JustCall
APRIL 4, 2023
One of the most important aspects of this is an inbound call center, where customers reach out for information, support, or to make a purchase. However, a call center is only as effective as its sales techniques and training. So, let’s dive in and learn how to turn every call into a successful sale!
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SharpenCX
MARCH 30, 2021
Data and analytics power your contact center. Yet still, some leaders are stuck scratching their heads, trying to figure out how to harness all the power of the data sitting in their call center technology. And to get there, you need to unify your call center technology so your data can work for you.
aircall
JULY 7, 2021
You might think nurturing customer relationships comes down to anticipating needs and understanding behaviors, but one strategy you need to have at your disposal is thorough call center analytics. . Make your call center more agile. Let’s dive into call center analytics to get started.
CrazyCall
AUGUST 8, 2019
In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Inbound call center metrics: Inbound Call Volume. First Call Resolution.
Comm100
JUNE 5, 2018
Unsurprisingly, the enthusiasm of AI has spilled over to customer experience (CX) in the hope of improving call center efficiency. This uncertainty has generated myths about AI, such as the popular thinking that AI will replace call center agents or equally popular, that AI will solve all CX problems.
Clarabridge
MAY 30, 2017
hold times, call length, first call resolution) but fail to look at the experience holistically. Think you have a handle on your Contact Center? Download the eBook to find out. Currently, most organizations assess customer care by productivity (i.e.
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