Taylor Reach Group

NOVEMBER 30, 2018

There are a lot of smart — very smart — individuals managing and directing Call and Contact Centers today. This is my top ten list of really dumb things that smart call and contact center executives do. Not staying current on new technologies impacting Call and Contact Center operations.

Contact Center 111

Contact Center Average Handle Time At home agents First call resolution 111

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Every year the PACE Convention & Expo focuses on the best practices and technologies used in the contact center.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

JustCall

DECEMBER 1, 2022

Remote call center employees feel they can be more flexible, productive, and satisfied while working from home. Work from home call centers must deal very cautiously with employees who prefer to work from home. Work from home call centers must deal very cautiously with employees who prefer to work from home.

Call Center 52

Call Center Management Agent burnout Scripts 52

CX Global Media

OCTOBER 22, 2018

For many, managing morale and employee engagement in a contact center is a complete mystery. Regardless of how lost you feel now, join Joachim “Joe” Rogers, Senior Director of Customer Care Center for Coca-Cola Bottling Co. What Joe will cover in this free training seminar…. Seminar Leaders.

Employee engagement 45

Employee engagement Contact Center Morale Coaching 45

Fonolo

JANUARY 22, 2020

Wondering what customer service or contact center conference to attend in 2020? This year, we’ve published our full selection of customer service conferences and contact center summits in North America. C3: Clarabridge Customer Connections, San Diego. Customer Contact East, Ft.

Customer Service 129

Customer Service Chief Customer Officer Contact Center Call Center 129

COPC

MAY 11, 2017

will share analytical techniques to identify and understand the key drivers of customer satisfaction and customer loyalty. This seminar, jointly hosted with the Auscontact Association, will be held on June 14 in Sydney and June 15 in Melbourne. For more information, contact Tracey Turk at tturk@copc.com.

Best practices 40

Best practices Benchmark Analytics Contact Center 40

Horizon CX

MARCH 19, 2022

Where and how can a customer provide feedback to Dell Technologies, you may ask? By calling their Customer Careline. Oh no, I thought—not another round of call-center madness or chatbot mania—I need another channel—enter social media. I tried that to no avail.

Surveys 52

Surveys Interactive Voice Response Average Handle Time Wait times 52