Quality Contact Solutions

AUGUST 17, 2022

When people think of telemarketing, some misconceptions might come to mind. For example, some people picture agents in offshore call centers with difficult-to-understand accents, while others think of aggressive calls from pushy salespeople. Today, we’d like to debunk some of these telemarketing misconceptions.

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Telemarketing B2C B2B outsourcing 98

Quality Contact Solutions

OCTOBER 19, 2022

Many businesses look to call centers to handle this vital business process. What Is Call Center Appointment Setting? Call center appointment setting is gathering information about sales prospects, contacting them by phone, pre-qualifying them, and scheduling appointments for follow-up by a sales representative.

Call Center 98

Call Center Scripts Telemarketing Best practices 98

NobelBiz

APRIL 23, 2024

This is why automation is especially transformative in contact centers. IVR systems not only handle initial debtor inquiries but also categorize calls based on urgency and complexity. By analyzing past interactions and payment histories, these systems can schedule calls at times when debtors are more likely to be responsive.

Customer centricity 94

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Quality Contact Solutions

OCTOBER 4, 2022

8 Key Metrics Telemarketing Companies Need To Evaluate Performance. Use the Lead Generation Secret Weapon Many companies turn to outsourced telemarketing lead generation services as part of their strategies to hit their sales goals. Experts in Lead Generation and B2B Telemarketing. Request a Customized Price Quote.

Best practices 111

Best practices Telemarketing outsourcing B2B 111

NobelBiz

SEPTEMBER 12, 2023

For call centers, metrics provide insights that shape strategies and determine operational efficiency. To optimize ATT, call centers employ various strategies, such as agent training programs, call scripting, and technological tools, to strike the right balance between service quality and efficiency.

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Metrics Call Center Outbound sales Contact Center 52

Quality Contact Solutions

JULY 26, 2022

After writing over one thousand call center scripts, we know that there isn’t a single stand-alone ingredient we’d consider the ‘secret sauce’ for creating the perfect script. Instead, scripts are purposeful and serve as a guide to accomplish the objective of the call.

Scripts 98

Scripts Call Center Telemarketing Best practices 98

Quality Contact Solutions

MARCH 6, 2020

For example, if the targeted customer base is in construction, perhaps it is best to utilize text or email as the first outreach attempt. Schedule a Call with An Expert. Questions & Scripting. Key takeaway: Building an effective script and asking the right questions helps establish credibility with the opportunity.

B2B 69

B2B Scripts B2C Construction 69