Cisco - Contact Center

JANUARY 8, 2020

Our global survey indicates that the top reason for this dynamic is the potential for business disruption, particularly for larger contact centers. Consider all the action that’s happening at the agent desktop which is the focal point for customer service applications. Why you need guardrails for your contact center.

Best practices 71

Best practices Contact Center Cloud contact Enterprise 71

Cisco - Contact Center

FEBRUARY 18, 2020

Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences. Introducing Webex Experience Management: AI-Powered Journey Analytics Transform Customer and Agent Experiences. Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud. appeared first on Cisco Blogs.

Contact Center 131

Contact Center Enterprise Self service contact center solutions 131

Fonolo

JUNE 21, 2018

Join Fonolo and The National Credit Union Call Center Conference on Thursday, June 28 th at 2:00 PM ET / 11:00 AM PT for the live Q&A. Webinar] How to Successfully Handle Call Volume During Peak Times. We’ll talk about: Managing Spikes in Call Volume. Improving Customer Satisfaction. Plus so Much More!

Contact Center 52

Contact Center Abandon rate Management Call Center 52

Monet Software

OCTOBER 28, 2020

Even cutting out the clutter on the production floor—or encouraging clean desks for remote agents—can help employees re-center so they get back into the customer service mission. #4 The fast lane to better call center workforce engagement (also known as contact center WFE) often goes through the agent support structure.

Employee engagement 90

Employee engagement Call Center Morale call center workforce 90

Cisco - Contact Center

FEBRUARY 19, 2020

To learn more about Cisco Contact Center solutions, visit our website. Join our Live Webinar: Introducing Webex Contact Center Enterprise. Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences. Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud.

Contact Center 103

Contact Center contact center solutions Enterprise Engineering 103

Noble Systems

SEPTEMBER 29, 2020

Investing and committing to a bona fide WFO strategy is critical in today’s marketplace, where consumer expectations have never been higher, and your competitors are always ready to capture an unsatisfied customer. How does WFO work in the Call Center? WEBINAR ON DEMAND: 2020 – The Year That Transformed WFM • watch.

Management 86

Management Gamification Quality management Schedule adherence 86

NobelBiz

OCTOBER 17, 2023

Additionally, without adequate security measures, they inadvertently expose sensitive customer data. If you’re curious about the latest developments in call center workforce management, join us for a captivating episode of ‘First Contact: Stories of the Call Center,’ featuring Jon Arnold, a leading analyst in communication tech.

Call Center 59

Call Center Management Contact Center Analytics 59