Monet Software

MARCH 10, 2021

The lasting impacts of COVID-19 are unknown but the accelerated shift to the remote call center workforce management is likely to endure. Will remote agents continue to represent a significant proportion of the call center workforce? The pandemic forced companies to try remote call center agents.

Contact Center 118

Contact Center call center workforce contact center workforce Morale 118

Cisco - Contact Center

JANUARY 8, 2020

If the cloud is your contact center destination, there are practical steps that should be taken. Join me for this insightful webinar to explore the best practices that maximize the value of your contact center investments, and minimize risk and disruption to your business as you prepare to move to the cloud. Going Cloud?

Best practices 60

Best practices Contact Center Cloud contact Enterprise 60

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

call center workforce 52

call center workforce Call Center Management Gamification 52

Monet Software

OCTOBER 8, 2020

Staffing costs are typically the biggest call center expenditure, and there’s a real art to arriving at an accurate picture. Whether you rely on spreadsheets or have invested in call center workforce management software , be ready to show how you got to your conclusions.

Contact Center 79

Contact Center Abandon rate call center workforce Average Handle Time 79

Cisco - Contact Center

FEBRUARY 18, 2020

Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences. Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud. The post Cisco Brings the Power of the Cloud and AI to Contact Centers with Release 12.5 appeared first on Cisco Blogs.

Contact Center 117

Contact Center Enterprise Self service contact center solutions 117

Fonolo

JUNE 21, 2018

Join Fonolo and The National Credit Union Call Center Conference on Thursday, June 28 th at 2:00 PM ET / 11:00 AM PT for the live Q&A. Webinar] How to Successfully Handle Call Volume During Peak Times. We’ll talk about: Managing Spikes in Call Volume. Here’s a sneak peak at the slides! Lowering Abandon Rates.

Contact Center 52

Contact Center Abandon rate Management Call Center 52

Monet Software

OCTOBER 28, 2020

Even cutting out the clutter on the production floor—or encouraging clean desks for remote agents—can help employees re-center so they get back into the customer service mission. #4 The fast lane to better call center workforce engagement (also known as contact center WFE) often goes through the agent support structure.

Employee engagement 90

Employee engagement Call Center Morale call center workforce 90