When You Say ‘I Need to Speak to Someone’: Navigating Call Routing
Call Experts
APRIL 8, 2024
Various methods and technologies are used in call routing, each designed to match callers with the right resources. Let’s take a closer look at some common call-routing techniques. Skills-Based Routing: This method assigns calls to agents with specific skills or expertise relevant to the caller’s needs.
Let's personalize your content