call center solutions Document Self service Technology 
TechSee
FEBRUARY 19, 2019
One of the keys to innovation in this area is self-service technologies that enable customers to quickly and conveniently resolve problems on their own, especially from their mobile devices. Mark your calendars with these “can’t miss” sessions and exhibitors and prepare to witness the future of mobile self-service technology.
TechSee
JUNE 11, 2019
Conversely, when trying to improve NPS, agents would often spend additional time building relationships with their customers, driving up call durations. Recently, an innovative technology has emerged, transforming contact center operations and customer experience across a wide range of industries: Visual Assistance.
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TechSee
JUNE 25, 2019
A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. Customer-facing AI technologies. Using biometrics, agents can recognize customers, and greet them in a personal manner.
TechSee
JULY 17, 2018
IVR technologies are limited without sight. Interactive voice response (IVR) is a technology that allows a computer to interact with customers through the use of voice and touch-tone telephone keypad. Assisted Service. Visual assistance in IVR can be a force multiplier for human-assisted service. Self Service.
SmartAction
MAY 23, 2019
This is the fifth of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Use this guide to automate your contact center and Customer Experience (CX) with AI self-service in voice, chat, and text. Solutions Experts are responsible for a number of key deliverables.
Fonolo
APRIL 6, 2020
Whether it’s on social media, chatbot or other AI technology features, it’s important to know what your customers want and use tools that will help you increase your ROI. You may think that call centers are for big companies but the truth is, they have a lot of value for small and medium-sized businesses as well.
TechSee
OCTOBER 22, 2019
So, while it’s true that in the short term, the extra questions could increase AHT, in the long term it will lower call center volume, improve Customer Effort Score (CES) and increase loyalty. Make available robust documentation including common troubleshooting topics and related follow-up questions. Deploy effective technology.
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