Tenfold - Contact Center Blog

NOVEMBER 30, 2017

When listening to the voice of the customer, remember to include and share the positive feedback. Acting on negative feedback will strengthen customer engagement and sharing and acting on positive feedback will strengthen employee engagement. Tap this knowledge base to better understand employee views.

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JustCall

APRIL 18, 2023

As a starter, tool integration synchronizes customer information, automates specific tasks, and unifies call center processes. Call Whispering Coach your reps during live calls when the deal is going south. Coach them in real-time with an endless feedback loop. Check out its pricing here.

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3CLogic

JULY 14, 2020

By identifying patterns of escalations, supervisors can coach agents on how to respond during negative situations. With the ability to identify specific events, such as dead air, supervisors can identify when an agent may be struggling, and structure catered coaching sessions to address their knowledge gap.

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Analytics Call Center First call resolution Coaching 96

JustCall

MARCH 23, 2023

Instead of a standalone IVR system, opt for telephony and call center solutions with in-built IVR systems. In this article, we look at the ten best IVR solutions. Conversation intelligence- Track and analyze all conversations with in-depth customer and coaching insights. When to Use JustCall?

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JustCall

AUGUST 10, 2022

Automatic saving of customer details – Calls, texts, voicemails, etc. Feedback on JustCall from Real-World Users. Multi-level IVR with automatic call distribution based on requisite filters. Live call coaching, recording, transcripts, and swift closure of deals with call intelligence.

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JustCall

FEBRUARY 13, 2023

Call masking – Mask private numbers to protect agents’ privacy. Nextiva Overview Nextiva is a cloud-based communication platform with call center solutions like a phone system, contact center, video meetings, team collaborations , and so on. 5 Capterra– 4.4/5 5 TrustRadius– 9.0/10 10 Trustpilot– 4.4/5

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NobelBiz

OCTOBER 30, 2020

This allows both sides to take a step back and assess the progress of the call. Questions like “was this a good solution?” Get Customers Feedback What people want to know is that their needs are understood and addressed. One of the best ways to evaluate customer feedback is through the NPS or Net Promoter Score.

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JustCall

APRIL 5, 2023

Call Intelligence – Make the best use of IQ to sketch out the best pitches, real-time conversation insights and coaching with conversational intelligence. Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting.

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