SharpenCX

MARCH 24, 2021

Integrate your CRM. Read Next] Your non-technical guide to Sharpen’s call center integrations. Cloud call center software doesn’t just benefit customer-facing players. Cloud call center software enables every team in your company to be more connected and efficient.

Call Center 67

Call Center Technology Customer Service call center software 67

SharpenCX

JANUARY 28, 2020

To support your agents on this mission, you have to know how to deploy a call center system that works for your agents (not against them). Good management, proper training and coaching, employee engagement strategies, the list goes on. Deploying new call center software impacts every process your team has.

Call Center 69

Call Center call center software Abandon rate Contact Center 69

OctopusTech

MARCH 1, 2023

Engage agents The saying “happy agents make happy customers” may be overused, but that doesn’t mean it’s not 100% true. Engaged employees feel an emotional commitment toward their employers and are more vested in helping their employers succeed.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

SharpenCX

JUNE 29, 2021

As a manager, you know the training game in your call center. Training is vital for productive growth , employee engagement, and a successful customer experience. Whether it’s dealing with a customer or tackling a difficult technical task in your call center software, customer service agents need to think outside the box.

Customer Service 67

Customer Service Coaching Call Center call center software 67

Fonolo

FEBRUARY 2, 2023

And with the Great Resignation looming over the contact center world, you’ll need all the help you can get! By automating manual tasks for your staff, you can help raise employee engagement, which will improve your customer satisfaction levels in turn. They integrate with your CRM and scale with your call center.

Call Center 140

Call Center Interactive Voice Response First call resolution Self service 140

SharpenCX

MAY 16, 2022

And Officervibe’s 2021 State of Employee Engagement report found that 72% of employees think their manager could define clearer goals. Adopt a Good CRM. A good customer relationship management (CRM) system goes a long way to monitoring interactions between your agents and customers. Set Clear Expectations.

Contact Center 67

Contact Center Scripts Call Center call center software 67

JustCall

AUGUST 10, 2022

Top 8 Alternatives to Avoxi – Choose the Best Call Center Software for Your Business. This powerful software helps add context to every call and conversation, making it productive and efficient along the way. Automatic saving of customer details – Calls, texts, voicemails, etc. Image Source.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

Global Response

JULY 17, 2023

This greatly increases your ability to offer remote work, work with distributed call center teams, and create a more strategic team. Most cloud-based software is based—at least in part—on being innovative or “new” and needs to continue to improve, innovate and upgrade features in order to maintain that market share.

call center solutions 62

call center solutions Call Center Bilingual agents Analytics 62

Noble Systems

SEPTEMBER 29, 2020

WFO is not just a single component; it bridges the span of the contact center to tie activities into an integrated strategy, working towards common business goals. Workflow Manager & Guidance – Integration between the phone system and your databases, such as CRM, to quickly deliver customer information to agents.

Management 86

Management Gamification Quality management Schedule adherence 86

JustCall

APRIL 5, 2023

Automatic saving of customer details – Calls, texts, voicemails, etc. are automatically stored on the connected CRM, without the need for any manual intervention. Some of the key features to look for in Talkdesk replacements include: Call features Interface Plan and pricing Q2.

voip 52

voip Interactive Voice Response APIs Contact Center 52

SharpenCX

JUNE 9, 2021

How your employees feel about your company’s core qualities — like collaboration, work environment, mission and value alignment — are 20% higher at companies with strong cultures. And all of these qualities are directly connected to employee engagement. . Let’s be real, though. Recognize good work.

Management 67

Management Contact Center Employee engagement Engineering 67