OctopusTech

DECEMBER 21, 2023

Understanding Outsourced Call Centers Outsourcing Call Center Services involves entrusting specific business functions, such as customer support, to external service providers. This strategic move enables companies to focus on their core competencies while leveraging the expertise of specialized call center professionals.

outsourcing 62

outsourcing Call Center Multichannel call center professionals 62

Fonolo

MAY 1, 2018

What better way to start the action than by exhibiting at the highest rated event for contact center professionals? Join Fonolo at the Contact Center Expo & Conference, May 21-24, 2018 at the Walt Disney World® Resort in Orlando, Florida. More information about this event can be found at [link].

Contact Center 62

Contact Center call center professionals Education Call Center 62

Fonolo

OCTOBER 17, 2017

On Thursday, November 2nd, 2017 at Pearson Convention Centre in Brampton, Ontario, GTACC will bring together call center professionals from across the country. The GTACC event is a place for leaders to find encouragement and support that breeds contact center success. Making the Most of Customer Feedback.

Abandon rate 57

Abandon rate call center professionals Contact Center Benchmark 57

Fonolo

APRIL 30, 2018

What better way to start the action than by exhibiting at the highest rated event for contact center professionals? Join Fonolo at the Contact Center Expo & Conference, May 21-24, 2018 at the Walt Disney World® Resort in Orlando, Florida. More information about this event can be found at [link].

Contact Center 52

Contact Center call center professionals Education Call Center 52

pindrop

MARCH 30, 2020

The world is dealing with a “hundred-year” event, caused by what we all know now as COVID-19. For call center professionals, the rise in fraud in addition to optimizing operations and the workforce from home, are top of mind as businesses move towards remote-work as the standard. . Machine learning and A.I.

Call Center 52

Call Center Finance Banking call center professionals 52

pindrop

JUNE 10, 2020

In addition, the current events and trends pushing the U.S. In the event that this data is fed to the engine, it will most certainly weigh an applicant’s race negatively. . Combined with selection bias, this results in machines making decisions that are slanted towards one population, while ignoring others 3. Everyone Has Biases.

Contact Center 121

Contact Center Finance Engineering call center professionals 121

Fonolo

JANUARY 27, 2022

How to Effectively Set Goals with Your Call Center Team. In any event, while “hanging out with friends” is a good social trait, you should certainly look for the candidate that offers more to this answer. 7 Tips for Success from Call Center Professionals.

Call Center 75

Call Center Contact Center Construction call center professionals 75