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Discuss Healthcare Call Center Trends with Revation at HCCT 2018

Revation Systems

Join the Revation crew along with hundreds of other call center professionals at the 30 th Annual Healthcare Call Centers (HCCT) Conference June 13-15 at the Pittsburgh Marriott City Center in Pittsburgh.

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Penny Reynolds Leads Seminar on Supervisor Performance with Call Center Coach

CX Global Media

She co-founded The Call Center School, where she spent 15 years developing and teaching a wide range of educational programs for call center professionals. Now an independent consultant, she is a popular speaker at industry conferences and continues to write for many industry publications.

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Best Phone System for small business: Features to look for in your business phone

JustCall

Managing teams whether big or small has its own challenges. From business calls, sms, data, analytics, and coaching, you need to be able to get an eagle eye view of your sales and support to ensure your customers are not left in the lurch. . Call Recording. Call Conference. Call Insights. Call Monitoring .

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15 Powerful Call Center Training Methods

Fonolo

Yes, training to use the phones and customer management systems are important, but agents must also learn and practice ‘soft-skills’ like empathy and active listening every day. Handpicked related content: 5 Creative Ways to Manage Agent Shortages in Your Contact Center. Call Center Training Best Practice.

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Customer Service Professional Development – Resources To Help You Learn & Grow

Comm100

Here’s a quick snapshot of some groups that you might want to add to your list: Worldwide Contact Center Professionals – Worldwide industry experts in customer contact strategies including CRM, BPO, direct marketing, managed services and call center industries with close to 32000 members!

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Leadership that Engages in Contact Centers: Top Experts Reveal Secrets

CX Global Media

This is one of the reasons I developed the Contact Center Virtual Summit , to advance the traditional approach to educational conferences and event-type learning. From conference to On-demand Learning. A several Expert Sessions are dedicated to the topic of on-boarding contact center agents. Contact Center Industry Facts.