CX Global Media

OCTOBER 10, 2018

She co-founded The Call Center School, where she spent 15 years developing and teaching a wide range of educational programs for call center professionals. Now an independent consultant, she is a popular speaker at industry conferences and continues to write for many industry publications.

Coaching 263

Coaching Call Center Contact Center call center professionals 263

CX Global Media

JULY 11, 2019

This is one of the reasons I developed the Contact Center Virtual Summit , to advance the traditional approach to educational conferences and event-type learning. From conference to On-demand Learning. A several Expert Sessions are dedicated to the topic of on-boarding contact center agents. Contact Center Industry Facts.

Contact Center 120

Contact Center CCNG Morale Coaching 120

Revation Systems

MAY 24, 2018

Join the Revation crew along with hundreds of other call center professionals at the 30 th Annual Healthcare Call Centers (HCCT) Conference June 13-15 at the Pittsburgh Marriott City Center in Pittsburgh.

Healthcare 48

Healthcare Call Center call center professionals call center solutions 48

JustCall

JANUARY 21, 2022

Managing teams whether big or small has its own challenges. From business calls, sms, data, analytics, and coaching, you need to be able to get an eagle eye view of your sales and support to ensure your customers are not left in the lurch. . Call Recording. Call Conference. Call Insights. Call Monitoring .

Interactive Voice Response 52

Interactive Voice Response CRM Sales Coaching 52

Fonolo

JUNE 17, 2015

Yes, training to use the phones and customer management systems are important, but agents must also learn and practice ‘soft-skills’ like empathy and active listening every day. Handpicked related content: 5 Creative Ways to Manage Agent Shortages in Your Contact Center. Call Center Training Best Practice.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Comm100

NOVEMBER 14, 2017

Here’s a quick snapshot of some groups that you might want to add to your list: Worldwide Contact Center Professionals – Worldwide industry experts in customer contact strategies including CRM, BPO, direct marketing, managed services and call center industries with close to 32000 members!

Customer Service 45

Customer Service Morale Education Call Center 45