SmartAction
NOVEMBER 22, 2023
Artificial Intelligence (AI) provides an unprecedented opportunity to revolutionize the call center experience for the 59% of your customers who prefer telephone communication. We’re not talking about the time-consuming interactive voice response (IVR) of the past that provided a less-than-optimal customer experience.
Fonolo
NOVEMBER 17, 2020
Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. Voice is still the dominant channel in the contact center and will remain so for many years. More than a third of service organizations already have a defined AI strategy, and more than half are currently investigating ways to use it in the business.
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aircall
JANUARY 24, 2022
Businesses typically rise to the top when they offer the types of products and services that people want. The idea of customer support is more than a necessity for post-sale activities. It’s a mistake to view your customer support team as a cost center. In terms of revenue, good customer service counts for a lot.
Fonolo
NOVEMBER 19, 2019
Not only will this lead to referrals, as more customers share about their experience with friends and family on social media and through word of mouth, it’ll give your brand greater exposure, lead to increase sales, and boost revenue for your company and employees. . Optimize Your Self-Service Channels. What’s Inside: .
Fonolo
MAY 31, 2019
Sometimes the causes of call spikes are understood, even anticipated. Yet, in many cases, these periods of peak call volume come as a real shock to everyone in the contact center. Perhaps call volume has gone down over the years due to the availability of multi-channel tools and self-service.
OctopusTech
MARCH 1, 2023
Inbound call centers can be configured to address a wide variety of a brand’s sales, marketing, and customer service needs. When structured to achieve clear objectives, inbound call centers can also be revenue-generating.
Fonolo
MARCH 28, 2019
Sometimes the causes of call spikes are understood, even anticipated. Yet, in many cases, these periods of peak call volume come as a real shock to everyone in the contact center. Perhaps call volume has gone down over the years due to the availability of multi-channel tools and self-service.
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