SmartAction

NOVEMBER 22, 2023

Artificial Intelligence (AI) provides an unprecedented opportunity to revolutionize the call center experience for the 59% of your customers who prefer telephone communication. We’re not talking about the time-consuming interactive voice response (IVR) of the past that provided a less-than-optimal customer experience.

Contact Center 90

Contact Center Interactive Voice Response Virtual Agent Management 90

OctopusTech

MARCH 1, 2023

Inbound call centers can be configured to address a wide variety of a brand’s sales, marketing, and customer service needs. When structured to achieve clear objectives, inbound call centers can also be revenue-generating. Fight the urge. Train your supervisors.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Fonolo

NOVEMBER 17, 2020

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. The Voice Channel Strikes Back. For many years, it seemed like technology companies were waging war on the voice channel. Lockdown illustrated just how crucial the voice channel is in a digital world. Self Service as a Consumer Preference.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Interactions

JANUARY 23, 2019

Many customers try to navigate the convoluted call tree where still others will simply hammer the “0” key on their phone, hoping to be transferred directly to a customer service representative. If customers were stressed when they called, after navigating the phone tree they’re sure to be dissatisfied now. And continue to wait.

Wireless 48

Wireless Interactive Voice Response Call Center Accountability 48

aircall

JANUARY 27, 2021

It’s a myth to believe that a virtual call center is only appropriate for challenging times when it’s difficult to set up a row of cubes in an office. A virtual call center is a valuable way to increase the efficiency and productivity of your sales and support activities. What Is a Virtual Call Center?

virtual call center 62

virtual call center Call Center call center software voip 62

Tenfold - Contact Center Blog

DECEMBER 28, 2017

With their inherent pattern recognition, self-learning and cognitive capabilities, AI powered algorithms have the ability to perform complex jobs with speed and accuracy. Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents.

call center workforce 54

call center workforce Call Center Technology Management 54