Quality Contact Solutions
DECEMBER 16, 2020
Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question. What is the goal of the script?
Quality Contact Solutions
DECEMBER 16, 2020
Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question. What is the goal of the script?
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Quality Contact Solutions
MARCH 6, 2020
Schedule a Call with An Expert. Questions & Scripting. You can save time by not asking redundant questions that you may already have the answer as a result of just knowing who it is you are calling. Knowing your target will help you present yourself as reputable, knowledgeable, and professional. Qualify Early.
TeleDirect
MARCH 4, 2023
That’s why so many companies develop scripts for their call center agents to work—to stay on-brand and industry-specific. Using power words shows your clients that they can trust your team to handle requests at a reliable pace and present your agents as a more confident and capable team. Do Power Words Build Credibility?
Fonolo
JUNE 30, 2020
The reality is, your next great hire isn’t going to present themselves on a silver platter. Many of your candidates will not necessarily picture themselves as a call-center extraordinaire, but rather, a skilled and capable professional who can adapt to the job you’re hiring for. Why is it so difficult to find good agents?
Quality Contact Solutions
DECEMBER 31, 1969
This metric tracks the number of calls and whether a connection was made each hour. Average Call Length. This metric is useful for fine-tuning and adjusting the presentation and wrap up. Are the agents taking too long to wrap up their calls—taking notes, selecting a disposition, wasting time? Request a Price Quote.
RapportBoost
NOVEMBER 5, 2018
Nicholas Rodriguez : Thanks for joining us for our first section of our Moving to the Cloud webinar series presented by Customer Experience Update and Customer Contact Central, sponsored by Mitel. Well, thank you very much for your presentation, Tony and Heidi. The full transcript is below, as well as the archived recording.
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