Call center experience First call resolution Presentation Scripts 
Fonolo
NOVEMBER 17, 2020
A study by NewVoice says 59% of 25-34-year-olds share poor customer experiences online. That’s why customer service agents need to be present, active, and alert on these channels. Last week, Fonolo hosted another insightful Google Hangout, discussing the top 3 call center trends for 2016. Voice of the Customer (VOC).
aircall
OCTOBER 7, 2016
You’re hoping to be the first and last person with whom the customer will need to interact in order to solve their problem. First-call resolution is your objective , and solid communication skills are necessary to satisfying the customer. The common job interview questions about experience and personality will apply.
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