Quality Contact Solutions

DECEMBER 16, 2020

By Nathan Teahon, Strategic Account Manager. Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question.

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

Quality Contact Solutions

DECEMBER 16, 2020

By Nathan Teahon, Strategic Account Manager. Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question.

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

Fonolo

JUNE 30, 2020

The reality is, your next great hire isn’t going to present themselves on a silver platter. Many of your candidates will not necessarily picture themselves as a call-center extraordinaire, but rather, a skilled and capable professional who can adapt to the job you’re hiring for. Reliability and accountability.

Call Center 136

Call Center Contact Center Construction Scripts 136

Fonolo

NOVEMBER 17, 2020

A study by NewVoice says 59% of 25-34-year-olds share poor customer experiences online. That’s why customer service agents need to be present, active, and alert on these channels. Last week, Fonolo hosted another insightful Google Hangout, discussing the top 3 call center trends for 2016. Voice of the Customer (VOC).

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

RapportBoost

NOVEMBER 5, 2018

Nicholas Rodriguez : Thanks for joining us for our first section of our Moving to the Cloud webinar series presented by Customer Experience Update and Customer Contact Central, sponsored by Mitel. The full transcript is below, as well as the archived recording. Take a listen! We welcome your feedback. .

Contact Center 40

Contact Center Scripts Sales Metrics 40

aircall

OCTOBER 7, 2016

They must impose a great-deal of discipline and self-accountability, and in a sense be their own managers. Naturally, call center team members must be able to operate as a cohesive unit. Nevertheless, in practice, you’ll be confronted with situations which don’t follow the script. What is your call center experience?

Call Center 48

Call Center First call resolution call center software Telemarketing 48