Fonolo

NOVEMBER 17, 2020

We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Read the Full Industry Report Here: Contact Center Trends 2021. Contact Center Trends 2021. Contact Center Trends 2020.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Hodusoft

MAY 24, 2023

The Future of Call Centers: Predictions and Trends for Call Center Software The year 2023 is a crucial year for tech breakthroughs. How can call centers be left behind? From its inception in the 1970s to 2023, call center software has come a long way. Let’s look at some stats.

call center software 52

call center software Call Center Self service call center solutions 52

Vcaretec

JUNE 6, 2022

In our current digital era, where most barriers to entry have crumbled, and where many products and services are being commoditized, customer care and customer service represent a huge opportunity to differentiate for industry leaders. This is tragic!

Customer advocacy 90

Customer advocacy Wireless Customer Care Benchmark 90

Hodusoft

JUNE 17, 2021

Customer support. GetApp is a Gartner company, which features research, insights, trends, and validated user reviews, giving buyers the tools they need to make informed decisions for their organization. . In the Software Advice report, HoduCC made the FrontRunner list in the call recording software category. Value for money.

Marketing 98

Marketing Contact Center Telecommunications Call Center 98

Outsource Consultants

FEBRUARY 4, 2021

And even though middle-market partners tackle the same challenges and employ the same tactics, many customer care leaders still think “bigger is better” and this is not always the case. Satisfying increasingly high security standards.

outsourcing 76

outsourcing Call Center Marketing Business Process Outsourcing 76

SharpenCX

DECEMBER 2, 2020

American businesses risk a staggering $494 billion in revenue from poor customer care, according to the 2020 National Customer Rage Study. . With financial losses of such scale on the line, the stakes have never been higher to deliver good customer service in your call center. In fact, it’s growing.

Call Center 128

Call Center Customer Service Contact Center Metrics 128

Serenova

OCTOBER 7, 2020

Coronavirus has officially kicked the work from home (WFH) trend into a permanent reality — and the call center is no exception. At the outset of the pandemic, as families rushed to stock up on toilet-paper and canned goods, contact center leaders were scrambling to transition customer service agents to remote status.

Call Center 52

Call Center Contact Center virtual call center At home agents 52