Global Response

JANUARY 22, 2024

But with the rise of modern technology and the globalization of the workforce, call centers and business process outsourcing (BPO) services look very different today. Voice Over Internet Protocol (VoIP) Voice Over Internet Protocol allows you to make calls using an internet connection instead of a regular phone line.

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TeleDirect

DECEMBER 14, 2023

How do we manage this as a national business process outsourcer? Let’s explore our integrated technology stack and how it benefits your business. Call centers started with using traditional phone lines, which morphed into VoiP and interactive voice response (IVR). Through advanced call center technology.

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Anexa BPO

MAY 16, 2022

In a digital world – and especially in a pandemic-affected world – the human voice resonates more than ever, especially when considering how it affects a high-quality customer experience. The omnichannel model is driving the development of the customer-provider interface.

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Anexa BPO

SEPTEMBER 5, 2021

Incorporating a robust suite of customer-centric outsourced services – such as those provided by industry leader Anexa – can make the difference in a company’s ability to elevate customer experience. For more information on how to link your KPI to a business process outsourcing partnership, reach out to Anexa.

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Xaqt

JUNE 1, 2020

The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. At the same time, Voice-over-Internet Protocol (VOIP) emerged as viable technology.

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Spearline

JUNE 8, 2020

The need to measure the audio quality of calls may seem self-evident, but you’d be surprised how many companies fail to take this into account when assessing their overall quality of customer experience. Business Process Outsourcing (BPO) services can be complex. Audio Quality as a Factor. Complexity.

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JustCall

MARCH 7, 2023

This modification allowed over 4 million Indian staff in software development, contact centers, and business process outsourcing to WFH. Some key infrastructure strategies to consider include cloud-based solutions, video conferencing, and VoIP etc. So, why are workers shifting to hybrid working model-based setups?

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