Talkdesk

NOVEMBER 25, 2020

To meet the demand, businesses will need to scale their technology and their people. Here are three tips on how to scale your contact center for the seasonal rush. When the call is over, Talkdesk automatically populates the call recording and data into the customer’s activity feed. But how can they do it?

Contact Center 101

Contact Center Business Process Outsourcing outsourcing Self service 101

Serenova

JANUARY 7, 2020

Time and time again, we’ve seen, firsthand, how our technology solutions fuel growth by transforming the customer experience. So, we created a true cloud contact center solution that could. Today, that solution unifies everything from customer engagement to quality management to analytics.

Contact Center 64

Contact Center Technology Business Process Outsourcing contact center solutions 64

Hodusoft

SEPTEMBER 27, 2023

HoduSoft Honored with Omnichannel Contact Centre Excellence Award In today’s technologically advanced world of customer service and contact center solutions, companies that emphasize innovation and excellence are gaining a lot of success. To Grow Your Business with HoduCC -Contact Center Software.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response Contact Center 52

DMG Consulting

APRIL 4, 2017

Cloud Solutions Are Rising in the Contact Center. The future of contact center applications is in the cloud, as chief information officers (CIOs) and business leaders are in agreement and on board with the benefits of adopting this model for contact center infrastructure and other contact center systems.

Contact Center 59

Contact Center contact center solutions Enterprise Business Process Outsourcing 59

Fonolo

FEBRUARY 13, 2019

By the way, don’t forget to check out the report we just released: On the Horizon: Customer Service Trends in 2019. Report # 1: The US Contact Center Decision-Maker’s Guide 2018-19. Who wrote it: Contact Babel. About: We almost always include a Contact Babel report in these posts. Sponsored by Serenova.

Contact Center 57

Contact Center Call Center APIs outsourcing 57

Serenova

APRIL 7, 2020

We’ve been sharing our expertise and doing a lot of listening to understand the most important challenges contact centers are facing every day of this crisis. A Fully Supported WFH Solution Live in Just Two Hours. Configuring and customizing the new tenant for this customer’s internal IT support team was nearly immediate.

contact center solutions 98

contact center solutions Cloud contact Contact Center Business Process Outsourcing 98

Call Experts

SEPTEMBER 23, 2021

Call Experts was highlighted among the most trusted providers for outsourcing human resources, client support, customer experience solutions, and other services. Researchers evaluated three key criteria to determine the best options for small businesses and startups.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Healthcare contact center solutions 52

Transparent BPO

MARCH 6, 2023

Award designates Transparent BPO as one of the world’s best outsourcing services providers ROCKVILLE, MD, February 27, 2023 — Transparent BPO, a leading nearshore and offshore contact center solutions provider, is pleased to announce the company’s selection for The 2023 Global Outsourcing 100® by the International Association of Outsourcing Professionals® (..)

outsourcing 62

outsourcing contact center solutions Contact Center Business Process Outsourcing 62

VocalCom

MARCH 25, 2020

The current global threat of COVID-19 is having an unprecedented effect on the way many businesses are operating. Business process outsourcers (BPOs) in particular are facing the enormous challenge of protecting employee health while maintaining normal business practices.

Business Process Outsourcing 48

Business Process Outsourcing contact center solutions Contact Center outsourcing 48

Anexa BPO

NOVEMBER 6, 2022

The theme of this year’s EXPO RC was “Innovation and Digital Transformation,” and the event featured a wide range of workshops, seminars, and panel discussions on topics such as artificial intelligence, chatbots, and customer experience management.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

TechSee

FEBRUARY 27, 2018

On-demand customer service is emerging as a viable solution to compete in this fast-paced market. Work at home (WAH), also known as remote work or telework, is a talent-sourcing model for contact centers, where agents work from their homes rather than from brick-and-mortar call centers.

Customer Service 116

Customer Service Real estate Call Center Enterprise 116

NICE inContact

MAY 1, 2019

billion in annual revenue, Sitel is the third-largest business process outsourcer (BPO) in the world. The company has 75,000 associates, mostly agents, and provides contact center services to 400+ clients in more than 70 countries and in 45 different languages. million customer experiences every day!

Management 16

Management Business Process Outsourcing contact center associations contact center solutions 16

Global Response

JUNE 13, 2023

So how can you maintain control over your service and customer experiences when outsourcing to a call center? We’ll walk you through what to consider, how to shape the process to maintain control, and picking a call center that will allow you the control you need. Ready to perfect your CX?

outsourcing 62

outsourcing Call Center Metrics Service level 62