TeleDirect

AUGUST 25, 2022

Contact Center Solutions for Government Agencies. As a government agency or organization, your business helps society run. If you’re ready to streamline your government contact center, give us a call at (800) 776-1081. That’s an enormous honor, but you also face much pressure. Citizen-First Mindset.

Government 62

Government Contact Center contact center solutions outsourcing 62

CSM Magazine

SEPTEMBER 29, 2022

Anticipates an additional 1,500 new jobs on the heels of major new business wins. KM 2 Solutions , a leader in nearshore business process outsourcing with contact centers across the Caribbean and Latin America, is pleased to announce further expansion to its Caribbean operations.

Business Process Outsourcing 59

Business Process Outsourcing outsourcing Telecommunications Technical Support 59

Serenova

APRIL 7, 2020

A Fully Supported WFH Solution Live in Just Two Hours. Using Serenova’s cloud contact center solution, our professional services team configured a dedicated cloud tenant for the internal IT team exclusively supporting the new WFH agents in under two hours. We have the expertise and technology to get it done.

contact center solutions 98

contact center solutions Cloud contact Contact Center Business Process Outsourcing 98

Anexa BPO

NOVEMBER 6, 2022

There were also numerous exhibitions and demonstrations, where attendees could see the latest technologies and solutions in action. Another highlight of the event was the “Innovation Hub,” an area dedicated to showcasing the latest and greatest in customer service technology.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

VocalCom

MARCH 25, 2020

The current global threat of COVID-19 is having an unprecedented effect on the way many businesses are operating. Business process outsourcers (BPOs) in particular are facing the enormous challenge of protecting employee health while maintaining normal business practices.

Business Process Outsourcing 48

Business Process Outsourcing contact center solutions Contact Center outsourcing 48

TechSee

FEBRUARY 27, 2018

This resource availability, coupled with the digitalization of customer service ,cloud-based contact center solutions and robust and reliable connectivity, all indicate that the time is ripe for on-demand customer service to be adopted at a quicker pace.

Customer Service 116

Customer Service Real estate Call Center Enterprise 116

TeleDirect

MARCH 12, 2018

One underrated aspect – yet nonetheless critical – of high achievement in the real estate industry has to do with business process outsourcing (BPO). The TeleDirect advantage for real estate businesses is multi-layered; we can provide 100% outsourced assistance, or optimize other processes. Lead generation.

Real estate 94

Real estate outsourcing Call Center Business Process Outsourcing 94

DMG Consulting

APRIL 4, 2017

While on-premises applications are not going away, the benefits of the cloud-based delivery model are so compelling that a company needs a good reason to justify keeping its contact center solutions in-house. 2016: A Breakthrough Year for Cloud-Based Solutions. Service Providers are Developing Cloud-Based Solutions.

Contact Center 59

Contact Center contact center solutions Enterprise Business Process Outsourcing 59

NobelBiz

MARCH 12, 2024

Increasing Operational Efficiency: Unified CXM optimizes internal processes and workflows, leading to increased operational efficiency. By centralizing customer data and streamlining communication, businesses can reduce redundancies and minimize manual effort.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

NICE inContact

MAY 1, 2019

billion in annual revenue, Sitel is the third-largest business process outsourcer (BPO) in the world. The company has 75,000 associates, mostly agents, and provides contact center services to 400+ clients in more than 70 countries and in 45 different languages. million customer experiences every day!

Management 16

Management Business Process Outsourcing contact center associations contact center solutions 16

Hodusoft

NOVEMBER 22, 2023

Understanding the Challenges in BPO Industry In the ever-evolving landscape of Business Process Outsourcing (BPO), operational hurdles are common. To deal with such issues, it is crucial to adopt modern and efficient contact center solutions.

Contact center software 52

Contact center software Contact Center contact center solutions outsourcing 52

Hodusoft

SEPTEMBER 27, 2023

HoduSoft Honored with Omnichannel Contact Centre Excellence Award In today’s technologically advanced world of customer service and contact center solutions, companies that emphasize innovation and excellence are gaining a lot of success.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response Contact Center 52

Talkdesk

NOVEMBER 25, 2020

To meet the demand, businesses will need to scale their technology and their people. Here are three tips on how to scale your contact center for the seasonal rush. With one click, all existing contacts, orders and product details housed in your ecommerce stack can synchronize with Talkdesk. But how can they do it?

Contact Center 101

Contact Center Business Process Outsourcing outsourcing Self service 101

JustCall

MARCH 9, 2023

To help businesses manage call volumes in addition to keeping their efforts goal-aligned, they can choose from various types of contact center solutions. Through this blog, let’s understand the types of contact centers that exist to make business functions easy. Let’s see what they are.

Contact Center 52

Contact Center Multichannel Interactive Voice Response outsourcing 52

Fonolo

FEBRUARY 13, 2019

Our inboxes here at Fonolo HQ are full of great reports covering call center technology and trends. When the conversation is over a channel like Facebook Messenger or Apple Business Chat, the “asynchronous” style means replies can be at a slower pace, persist over multiple sessions, and be interspersed with other activities.

Contact Center 57

Contact Center Call Center APIs Technology 57