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Business Process Outsourcing Tips & Resources

Callminer

Business Process Outsourcing has come quite a long way in the last few years, allowing companies to achieve unheard of levels of sophistication in their market offerings without adding the strain of a vast assortment of new disciplines onto their internal teams. How Business Process Outsourcing Works.

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The Caribbean: A Hidden Gem for Nearshore Outsourcing

Outsource Consultants

While these features certainly attract tourists, the Caribbean holds a plethora of undiscovered possibilities in the world of business process outsourcing. Service Excellence Rooted in Hospitality The Caribbean’s service-oriented industries have fostered a culture of impeccable customer service.

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Teleperformance UK Selects PCI Pal to Secure Expanding Payment Methods for Global Enterprise Customers

CSM Magazine

PCI Pal , the global SaaS provider of secure payment solutions, has today announced a partnership with Teleperformance Limited a leader in omnichannel customer care solutions and integrated digital business services. ” For more information on Teleperformance, visit www.teleperformance.com. About PCI Pal.

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A Closer Look into Business Resilience vs. Business Continuity

Select VoiceCom Blog

It’s a trait that must be embedded in the company’s culture and how the business itself is structured. According to the Boston Consulting Group , resilient businesses gain a competitive advantage during crises because they cushion the impact of the major event, as well as recover and adapt quickly.

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Nearshore Contact Center Outsourcing Spotlight: Bahamas, Jamaica, and the Dominican Republic

Outsource Consultants

Bahaman contact centers are PCI and HIPAA compliant and provide multichannel capabilities that include phone-based call center services, live chat support, email services, texting, and social media customer service. Jamaica’s government is fully supportive of the business process outsourcing (BPO) industry.

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How to Move to a Work-At-Home Model When a Rapid Response is Required

COPC

Some of the businesses which have been able to successfully deploy Work-At-Home programs have been the large Business Process Outsourcing (BPO) providers, such as Teleperformance, Concentrix and Tech Mahindra (TechM). s Senior Consultants, has supported many Work-At-Home environments over the last ten years.

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Expert Advice with Seasoned BPO Advisor and CX Specialist, Peter Ryan

Vistio

Peter Ryan is recognized as one of the world’s leading experts in customer experience (CX) and business process outsourcing (BPO). There’s never a dull day when you’re working in customer experience. Do I have your permission to record this call for quality assurance? You most certainly do.