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Business Process Outsourcing Tips & Resources

Callminer

Business Process Outsourcing has come quite a long way in the last few years, allowing companies to achieve unheard of levels of sophistication in their market offerings without adding the strain of a vast assortment of new disciplines onto their internal teams. How Business Process Outsourcing Works.

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How to Improve Your Customers’ Experience

TeleDirect

Improving the customer experience – it’s something most companies want, and probably every enterprise needs. Keep your customers happy with an enhanced user experience, and chances are those clients are with you for the long haul. Great Customer Engagement Ideas & Other Ways to Improve the Customer Experience.

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Interactions Analytics: Happy 20-Year Anniversary

DMG Consulting

Some offerings are highly sophisticated enterprise-level business intelligence (BI) applications and others are more rudimentary, dedicated to identifying keywords and phrases. The practical uses of IA technology and its enterprise-wide value continue to grow.

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Our Favorite Customer Support Reads and Listens of 2021

Nicereply

Looking back, we published podcasts (23 episodes) and blog posts (228 posts) full of tips and tricks to improve your customer experience. So whether you have visited our blog or listened to the Customer Experience Leaders Chat podcast , we are incredibly thankful you joined us on the ride through 2021.

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Sunshine Financial ServiceCommitted to Excellence

COPC

launched its bid to become the first business process outsourcer (BPO) enterprise in China to be certified to the COPC Customer Experience (CX) Standard Release 6.1, s recent move to virtualize a wide range of services including consulting, training and COPC certification. Following the BLA, COPC Inc.

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Why Adopting Speech Recognition Technology in Your Call Centre Is Easier Than You Think

CSM Magazine

Gary Williams, Director of Sales and Consultancy at Spitch , investigates. As well as changing the face of the consumer market, voice recognition can also have huge benefits for businesses. The company that you choose needs to know your enterprise requirements. Gary Williams is Director of Sales and Consultancy at Spitch.

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Driving Business Growth with Repeat Customers: #BusinessSecrets by Mr. Vivek Sridhar, Sr. Director – Global Learning Operations & Customer Success, Simplilearn

Customer Guru

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. We are certain that this is a first step to help organizations WOW their customers and create raving fans for themselves.