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From a Lead to a Brand Ambassador: A Customer’s Journey

Etech GS

It’s clear that good old word-of-mouth marketing comes off as more genuine and persuasive, which is why it’s extremely important to wow your leads and nurture them into becoming first your die-hard customers and finally your brand ambassadors. But how will you do that? Amaze Them With Your Offer .

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Preparing For Life After COVID-19 – Starting With Your Employees

CSM Magazine

Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. Meanwhile, in a recent study of UK organisations, McKinsey talks about the importance of ‘agile resilience’. Turn Contact Centre Representatives Into Brand Ambassadors. and “What are our core values?”

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The Future of Remote Agent Call Centers

Outsource Consultants

Many productivity studies were launched early in 2020, sparked by the remote shift, so preliminary results run the spectrum of outcomes: A Stanford study of 16,000 workers saw a productivity increase of 16%. Consider LMS or gamification platforms to help raise morale around ongoing remote training and work. Brand Connectivity.

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Raise Your Profile! How to Turn Contact Centre Sceptics Into Fans

CSM Magazine

A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. One great way to do this is by turning the contact centre team into brand ambassadors.

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Customer Retention Strategies: 16 Methods for Retaining Customers

JivoChat

In addition, according to Brandongaille , up to 70% of your business’s sales could be attributable to 15% of your customers — those most loyal to your brand. Studies show that increasing customer retention rates by 5% can increase your profits by 25% to 95%. Use Gamification. Nike’s mobile interface for its loyalty program.