Analytics, Brand ambassadors, Gamification and Study

Preparing For Life After COVID-19 – Starting With Your Employees

CSM Magazine

APRIL 15, 2021

Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. Meanwhile, in a recent study of UK organisations, McKinsey talks about the importance of ‘agile resilience’. Turn Contact Centre Representatives Into Brand Ambassadors. and “What are our core values?”

Brand ambassadors

Brand ambassadors Gamification Morale Best practices

Raise Your Profile! How to Turn Contact Centre Sceptics Into Fans

CSM Magazine

JUNE 10, 2021

A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. One great way to do this is by turning the contact centre team into brand ambassadors.

Gamification

Gamification Brand ambassadors Analytics Enterprise

Customer Contact Central

Preparing For Life After COVID-19 – Starting With Your Employees

Raise Your Profile! How to Turn Contact Centre Sceptics Into Fans

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