Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. Customer enablement empowers customers by giving them the resources they need to use your product successfully. Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales.

B2B 83

B2B SaaS Education Brand ambassadors 83

SmartKarrot

JULY 21, 2021

Of all the debates that one can possibly have in the world of sales and marketing, one that takes no backseat is customer acquisition vs customer retention. While acquiring customers is an integral part of any growing business, retaining them for good is also equally important. What is Customer Retention?

Customer retention 10

Customer retention SaaS Brand ambassadors Sales 10

SmartKarrot

MAY 25, 2021

There are significant differences between the buyer’s journey and the customer’s journey in SaaS. A buyer’s journey is the process that makes a prospect a customer. A customer journey is one that works to nurture existing customers and retain business. Buyer’s Journey in SaaS. Sign up for our newsletter.

SaaS 10

SaaS Brand ambassadors Education Customer retention 10

SmartKarrot

MARCH 22, 2022

This is one of the most important things that can make or break not only your reputation but the sustainability of your B2B SaaS business. It should always be remembered that if you are not ready to show your loyalty to your relationship with your customers, your competitors are always ready to grab that opportunity. contact-form-7].

SaaS 10

SaaS B2B Advertising Brand ambassadors 10

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. So, retaining customers becomes necessary for any company to sustain itself in this economic turbulence.

Customer retention 21

Customer retention Consulting Consulting Marketing 21

SmartKarrot

OCTOBER 12, 2022

This means you must perform customer advocacy to ensure that the existing customers become your brand ambassador and promote your brand. Now that you have taken a closer look at the B2B customer account journey in a multi-stakeholder organization, let us focus on the closing section of this write-up.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

Solvvy

SEPTEMBER 17, 2022

Some people are visual learners, so video demos or tutorials will be the most valuable to them. Your customer service knowledge base can guide them to advanced capabilities, domain-specific solutions, and additional features that can benefit their businesses. A Customer Service Knowledge Base is Key to Efficient Operations.

Customer Service 62

Customer Service Self service Engineering Customer Support 62