Fonolo
JULY 5, 2023
There are two main ways of finding out how customers perceive your business: Ask them Listen to them Ask them with a survey This is the tried and tested method, and I would encourage all brands to have some sort of customer satisfaction or net promoter score survey. What industry do you work in?”
SharpenCX
JULY 28, 2021
Based on the average salary of your agents , a 100-agent call center with an industry-standard turnover of 45% means turnover costs of up to $4.8M. In their survey, an employee’s “intent to leave” decreased when they felt they were being paid fairly and favorably. They’re more willing to stay in their roles. Win-win-win!
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aircall
MARCH 12, 2021
Consumers value businesses that are willing to go above and beyond the standard to give them a good customer experience. If your call center treats your customers well, they’ll become loyal brand ambassadors for your company—potentially increasing sales and widening your reach. Diduenjoy : Automated surveys.
Fonolo
AUGUST 25, 2020
There are many ways you can listen and learn how customers perceive your brand, but the easiest way is to simply ask them! Creating a consumer perception survey is the first step — here’s everything you need to know so you can find out what customers really think of your brand. Types of Customer Perception Surveys.
Tethr
OCTOBER 2, 2020
Are our customer interactions creating happy customers, loyal brand ambassadors? Our platform removes the natural limitations of a survey-based score and increases your ability to score both effort and agent behaviors at-scale across all of your customer interactions. of survey responses) x 100 = % of satisfied customers. “On
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