TeamSupport

JANUARY 22, 2024

Businesses are continually seeking innovative ways to enhance efficiency and improve the overall customer experience. In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. What is Automation?

Customer Service 59

Customer Service B2B Service level Personalization 59

SmartAction

NOVEMBER 22, 2023

Artificial Intelligence (AI) provides an unprecedented opportunity to revolutionize the call center experience for the 59% of your customers who prefer telephone communication. We’re not talking about the time-consuming interactive voice response (IVR) of the past that provided a less-than-optimal customer experience.

Contact Center 88

Contact Center Interactive Voice Response Virtual Agent Management 88

aircall

APRIL 21, 2021

Nothing frustrates customers more than being passed around from one sales or support agent to the next having to repeat their concern over and over again. With the benefit of skill-based routing, you can leave that issue in the past. . There are a variety of ways to set up a phone system to route customer calls.

Best practices 62

Best practices Call Center Interactive Voice Response Automatic Callback 62

TeamSupport

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. Companies offer a variety of channels for customers to request assisted support. Customers have embraced electronic channels and are relying less on assistance by phone.

B2B 64

B2B Customer Support Technical Support Coaching 64

Nicereply

JULY 8, 2021

The holidays usually involve ferocious competition to win new customers and for almost all retailers you’ll see increased sales revenue, but also more customer support tickets than you would normally get throughout the year. Now is the time to start training your support reps on how to best help stressed-out customers.

Customer Support 98

Customer Support outsourcing Self service Technology 98

Toister Performance Solutions

NOVEMBER 7, 2017

They sometimes feels like a barrier to real customer service. Other times, automation can create service failures. A bot once tried to send me to the wrong airport when it re-routed me after a weather delay. A bot once tried to send me to the wrong airport when it re-routed me after a weather delay.

Customer Service 67

Customer Service Self service Banking Personalization 67

Mindtouch

MARCH 21, 2018

Without quick and easy access to relevant documentation and product help, the customer experience can suffer. This creates frustration, high customer effort , even product abandonment. Companies are increasingly placing product help at the forefront of their customer experience strategies.

Self service 59

Self service Analytics Feedback Customer effort 59