pure-chat-alternatives Blog Related Topics 
Aspect
SEPTEMBER 19, 2018
While voice is still a key medium for contact centers, it slips in the hierarchy of channels for Millennials, who rank alternative channels over voice according to an Orange Silicon Valley survey : Digital. Chat-enabled websites and apps, along with SMS, give Millennials more digital options for solving issues conveniently.
Creative Virtual
JANUARY 28, 2021
The truth is, building a successful chatbot is not purely a question of technology. No matter how expensive or special it is, either you learn to play it, or you get someone else to play it for you (alternatively, it ends up gathering dust and doing absolutely nothing for anyone). Some customers wish to be purely pay-for-performance.
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ProProfs Blog
MAY 3, 2019
Since direct communication is limited , it is imperative to find alternate ways to efficiently handle customer questions and grievances. Relying purely on standard means of communication like email or directly handling a query on a phone call can be effective as long as the overall intensity of communication is not high enough.
Aspect
AUGUST 7, 2018
While voice is still a key medium for contact centers, it slips in the hierarchy of channels for Millennials, who rank alternative channels over voice according to an Orange Silicon Valley survey : Digital. Chat-enabled websites and apps, along with SMS, give Millennials more digital options for solving issues conveniently.
Pointillist
MARCH 22, 2018
Upsell is when you encourage your customer to buy a higher priced alternative of the current consideration. Chris Yeh, an investor and entrepreneur, called Geico for roadside assistance and ended up narrating the whole incident on his blog: “This post isn’t about the $2,000+ I’m going to have to spend on a new transmission.
Comm100
OCTOBER 11, 2017
This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.
Vistio
MARCH 15, 2022
So thinking about alternative ways to deliver a message, and it’s not about just delivering the message, I’ve never heard of a training class being judged on getting through the content and everybody high fived it, “Oh, we got through the content.” That’s a pure dollar cost.
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