How will COVID-19 change customer behavior and habits?
Beyond Philosophy
MARCH 31, 2020
One of the airlines I had bookings with had put a note for a number of days saying they are working on a self-service option to change tickets with open ones via their website or app. The world and the market had changed! Now, a decade later, the COVID-19 pandemic has taken the world by surprise. The cost of life is dire.
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