Remove how-psychology-explains-the-benefits-of-website-self-service
article thumbnail

How will COVID-19 change customer behavior and habits?

Beyond Philosophy

One of the airlines I had bookings with had put a note for a number of days saying they are working on a self-service option to change tickets with open ones via their website or app. The world and the market had changed! Now, a decade later, the COVID-19 pandemic has taken the world by surprise. The cost of life is dire.

Airlines 499
article thumbnail

15 Customer Service Psychology Tips to Provide Better Support

ProProfs Blog

We’ve seen popular brands create some of the most memorable and successful customer service stories. Believe it or not, but customer service psychology is one of the driving factors for their success. What is Customer Service Psychology? And we’ve all tried to follow their footsteps.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Ultimate Customer Segmentation Guide

ProProfs Blog

Once you know how your customers are and what makes them tick, you can plan your marketing and sales strategies better. So, just in case you wanted to understand how you really carry out this process correctly, then here’s what you need – a quick guide to help you out. Let’s get started! What is Customer Segmentation?

Marketing 131
article thumbnail

15 Helpful Strategies to Reduce Customer Churn

ProProfs Blog

Customer churn can be defined as the number of customers who stop using your company’s product or service during a certain period of time. Here’s how you can find out the customer churn rate for your business. Personalized customer service and support. Effortless website browsing experience. There’s a lot more to this.

Surveys 148
article thumbnail

41 Best Sales Podcasts Every Sales Pro Should Listen to Weekly

CrazyCall

Personal Website. If you’re interested in new sales and marketing strategies for Amazon FBA, tips on how to build your brand, and techniques to grow your online business, tune into The Amazing Seller Podcast. Podcasts are a true 21st-century type of content. And podcasts are the answer. The same goes for salespeople. Scott Voelker.

Sales 115
article thumbnail

37 HR Professionals & Hiring Managers Share the Most Useful Customer Service Interview Questions for Managers

Callminer

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. From my point of view, the most useful customer service interview question for managers is…”. Alexander M.

article thumbnail

37 HR Professionals & Hiring Managers Share the Most Useful Customer Service Interview Questions for Managers

Callminer

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. From my point of view, the most useful customer service interview question for managers is…”. Alexander M.