Hodusoft

OCTOBER 19, 2023

10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. BPOs offer a comprehensive range of services, including but not limited to customer support and sales. million in 2022 to US$34, 570.73 from 2023 to 2028.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

OctopusTech

JULY 26, 2021

When it comes to Customer Service Outsourcing, multiple significant BPO trends keep on changing over time. And, if you are planning to choose BPO as a business to offer Customer Support Services, being aware of the current trends in BPO and what’s going on in the industry is priceless. Banking & Finance.

outsourcing 62

outsourcing Finance Banking Customer Support 62

OctopusTech

SEPTEMBER 9, 2023

Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America? These countries outsource their call center operations from less expensive countries like Asia to manage their budget and ease their business operations for a cost-effective business solution.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Natalie Petouhof

MARCH 6, 2016

Capgemini, consulting, technology and outsourcing services, has announced a new global collaboration with Celaton , a specialist Artificial Intelligence (AI) company, to license and use its inSTREAM, cognitive learning technology. Is This Offered in a SaaS or Cloud Mode? What Does Celaton’s inSTREAM Software Do?

SaaS 45

SaaS outsourcing Technology Consulting 45

Hodusoft

MARCH 21, 2024

Don't Let Challenges Sink Your BPO! Navigate with HoduSoft BPO or business process outsourcing is a dynamic world where businesses find efficient solutions beyond their walls. As per a report , the global BPO market size was valued at $221.5 However, like any other business, BPOs also face several challenges.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

Vistio

JULY 11, 2022

And for about six and a half years I was on the BPO or Business Process Outsourcing team with a particular focus on customer contact and really enjoyed that outside of Boston and went to Stream Global Services for a short time. And I love that you said the Dark Arts of BPO. There was a leadership change going on there.

Technology 52

Technology Self service Contact Center Analytics 52

Call Center Weekly

DECEMBER 19, 2017

By Melissa Pollock Cloud-based contact center platforms, big data analytics, omni-channel operations, and artificial intelligence applications have all contributed to a prodigious evolution in how we engage and manage customer journeys. Melissa Pollock is head of Content Development and Client Services for AmplifAI Solutions, Inc. ,

Technology 136

Technology Entertainment Customer Experience Coaching 136